Internal Revenue Service Management & Program Anaylst in Andover, Massachusetts

Job Overview

Job Overview

About the Agency

WHAT DOES A *MANAGEMENT & PROGRAM ANALYST-CAMPUS OPERATIONS SUPPORTDO?As a Management & Program Analyst-Campus Operations Support you will serve as an analyst, evaluator and advisor to management on the effectiveness, efficiency or productivity of assigned program operations. You will conduct analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of the operating line and administrative programs. WHAT IS THE WAGE & INVESTMENT (W&I;) DIVISION?*The Wage & Investment Division (W&I;) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I; objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I; partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

One position to be filled in W&I;, Andover Accounts Management, Site Coordinator's Office, located at 310 Lowell Street, Andover, MA 01810. (MA0137)


As a Management & Program Analyst-Campus Operations Support you will:

  • Accomplish various analytical studies and/or projects to resolve substantive problems.
  • Prepare action plans for project accomplishments and ensure that plans are consistent with Service goals, schedules, and policies.
  • Analyze project data, requirements, identify problem areas and determine resolutions.
  • Prepare feasibility studies, directives, policy statements, written guidelines and recommendations and conduct briefings to communicate findings.
  • Develop changes in methods, procedures, and techniques to improve baseline measures.
  • Conduct studies of employee/organizational efficiency and productivity.
  • Monitor status and resources to meet goals and objectives and recommend adjustment of work plans and resources for project accomplishment.
  • Plan, coordinate, and establish operating methods and procedures for accomplishment of project assignments. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at
Travel Required
  • Not Required
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements
  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.

You must meet the following requirements by the closing date of this announcement.* *GS-11 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal Service. Specialized experience for this position includes basic qualitative and quantitative techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives; Knowledge of work processes, operations and programs to perform studies and evaluations, and make recommendations for changes and improvements; Recommending alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures; Management principles and processes to perform project management duties and effectively coordinate and integrate project objectives; Skill in applying communication techniques sufficient to present plans and proposals convincingly and negotiate. OR Ph.D. or equivalent doctoral degree. OR Three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. OR LL.M., if related.

GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal Service. Specialized experience for this position includes a wide range of evaluative and analytical methods, management and organizational techniques to establish criteria for identifying and measuring accomplishments and progress, revising methods and developing new approaches and analyzing the impact of changes and make recommendations; Knowledge of functional programs, operations, work processes and related administrative activities to identify actual or potential problem areas, and deficiencies; Experience working with project management tools and techniques to plan, schedule, implement, closeout, and evaluate complex projects and studies; Oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations, as well as, written communication techniques to prepare project papers, reports, manuals, and directives.

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker),you may not receive important communication that could affect your consideration for this position.


Review our benefits

Other Information


A PM/C SharePoint site is available for IRS Employees at:


  • We may select from this announcement or any other source to fill one or more vacancies.
  • This is a bargainingunit position.
  • Alternative work schedule, staggered work hours or telework may be available.
  • Tour of Duty:Monday - Friday 7:30 a.m. - 4:00 p.m.
  • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Salary Range: $66,317.00 to $103,337.00 / Per Year

Series & Grade: GS-0343-11/12

Promotion Potential: 12

Supervisory Status: No

Who May Apply: Current IRS employees on a Career or Career Conditional appt. in the competitive service

Control Number: 472364900

Job Announcement Number: 17CE5-WIB0180-343-11-12-C