DecisionPoint Corp Hanscom AFB - Customer Service Representative - Education & Training in Bedford, Massachusetts
Customer Service Representative (CSR) in support of the Hanscom Air Force Base, MA Education and Training activity. The CSR shall respond to all customer inquiries in a prompt and courteous manner. Inquiries may be by various means, such as Electronic Mail (E-Mail), telephone, walk-in customer or by postal service/base mail. The service provider shall support HAFB customers by the pick-up/deliver of Education and Training Center mail to/from the Hanscom Official Mail Center (OMC) on the days of the week that the OMC does not pick-up/deliver to base facilities. Telephone and e-mail inquiries shall be responded to within eight (8) work hours of receipt. Response shall not be delayed due to non-availability of direct recipient of inquiry. Walk-in or appointment customers shall be supported within 10 minutes of arrival. Initial response to mail inquiries shall be made within two (2) workdays of receipt. The CSR will directly support the voluntary education and training program by answering inquiries, scheduling counseling appointments, scheduling training venues and managing the education resource library consisting of but not limited to CLEP and DANTES testing guides.
The CSR shall coordinate all base-representative correspondence replies, such as action lines, suggestions, group commander requests for information, safety office surveys, Major Command inquiries, reports submitted to MAJCOM, or congressional interest items through the government representative. The CSR shall provide education and training advice to the base suggestion program and any other base customer service activity. The service provider shall prepare responses to the installation action line and provide the proposed response to the government representative for release within two workdays. Upon request, the service provider shall conduct research and prepare response to congressional and other similar inquiries concerning education and training as well as other issues. The service provider shall obtain government approval prior to providing verbal or written response to base leadership.
- Two years experience in various business applications to include, Microsoft®Access, Excel, Outlook, PowerPoint, SharePoint, and Word.
- Two years general customer service experience - strong communication skills, attention to detail and organizational skills
- Customer Service Representative experience in the Air Force community preferred.
We offer excellent salary and company paid benefits packages combined with a fun and challenging work environment.
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