Veterans Affairs, Veterans Health Administration HEALTH SYSTEM SPECIALIST (DCMO/GRECC/RESEARCH) in Bedford, Massachusetts

Job Overview

Job Overview

SERVICE: VISN 1 VA New England Healthcare System Vacancy Identification Number (VIN): 1998601

Our Mission:To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

Special Employment Consideration:

VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.


  • Current permanent employees of the Veterans Administration VISN 1, including permanent Veterans Canteen Service employees.

This position is subject to the hiring freeze under the Presidential Memorandum, dated January 23, 2017. This vacancy announcement is being posted for recruitment and qualifications determination. We are moving forward with the evaluation and consideration of candidates. If you are determined to be among the best qualified group of candidates, you may be interviewed. However, we will not extend an offer of employment for this vacancy announcement unless and until the position is no longer subject to the hiring freeze or the hiring freeze is lifted.


The VISN 1 Health System Specialist reports directly to the Deputy Chief Medical Officer (CMO), Director Geriatrics/Extended Care and VISN Research Lead. Although duties will include support to all three clinical programs, coordination of duties and supervisory support will be provided by the Deputy CMO. The Health System Specialist (HSS) will work to support program needs of the various offices. The overall work includes duties such as analysis, compiling reports/measures, using VHA VSSC tools and dashboards, project planning, LEAN A3 thinking, meeting organization, facilitation, writing project proposals and executive decision memos. He/She will provide a variety of professional level health care administrative support functions in matters such as personnel, fiscal, research, supply and administration.

Duties include the following but are not limited to:

  • Manages improvement initiatives using a structured approach such as Model for Improvement, Lean Six Sigma, or other similar model

  • Provides a variety of professional level health care administrative support functions for VISN leadership in matters such as personnel, fiscal, research, and administration.

  • Performs administrative, evaluative or technical work concerned with establishing and maintaining employer-employee relationships that contribute to satisfactory productivity, motivation and morale.

  • Conducts analyses as requested on current or projected programs, governed by the VISN Geriatrics/Extended Care and Research Services, for effectiveness in achieving planned goals and objectives and meeting the needs of Veterans and the general public

  • Develops, maintains, and monitors integrated reporting systems affecting various VISN programs functions and operations that are extensively interrelated.

  • Analyzes, extracts, summaries, and identifies significant trends and issues.

  • Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical, and narrative data, etc., for executive level presentations and briefings.

  • Works with VA staff to increase services to our Veterans and their families by gathering and analyzing statistical data required to enhance health care programs, streamline and improve the efficiency of operations.

  • Gathers and collects information to fulfill tasks and deadlines from headquarters. Provides any required information to increase services to veteran patients.

  • Ensures program goals objectives and operations are realistic. Prepares internal instructions, operating policies, procedures, guidelines, etc., concerning assigned programs and recommends required changes and adjustments to ensure proper and adequate accomplishment of major health care programs goals and objectives.

  • Conducts management surveys, audits, special projects, etc., and provides advisory services to management or operations officials.

WORK SCHEDULE: Full time; Monday - Friday (8:00am – 4:30pm) Position Description Number: 478-90120-A(GS-13) & 478-90255-A (GS-12)

NOTE: This position is not a Bargaining Unit position. NOTE: This position is covered by locality-based comparability pay. NOTE: Travel and relocation expenses are not authorized.

NOTE:Relocation or Recruitment incentives are not authorized. NOTE: Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered. NOTE: Selectee may be required to visit VISN 1 facilities, as needed.

NOTE; Telework may be considered after a period of orientation and training. NOTE: Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service. NOTE: Current Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure, and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

NOTE: This is a career ladder position with a full performance level at the GS-13. If selection is made at the GS-12 level, the appointee may be advanced to the next higher grade level without further competition upon completing Time-In-Grade requirements and upon the recommendation of the supervisor. Promotion is not automatic and is contingent upon satisfactory performance and availability of higher level work.

Supervisory Status


Promotion Potential


Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

Current permanent employees of the Veterans Administration VISN 1, including permanent Veterans Canteen Service employees. All federal employees serving on a Career or Career-Conditional appointment. Former federal employees eligible for reinstatement. Permanent Title 38 employees employed on a full-time basis.Veterans eligible as 30% Disabled Veterans. Veterans eligible under (VEOA). ICTAP/CTAP, People with Disabilities.

Questions? This job is open to 3 groups.

Job Requirements

Job Requirements
Key Requirements
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Successful completion of pre-employment screening/physical exam required.
  • Selective Service Registration is required for males born after 12/31/1959


For the GS-12 level, applicants must demonstrate that they have (1) one full year of specialized experience at the next lower grade level which is at the GS-11 level in Federal Service .

For the GS-13 level, applicants must demonstrate that they have (1) one full year of specialized experience at the next lower grade level which is at the GS-12 level in Federal Service.

There is no educational substitution for both the GS-12, or GS-13 level.

One year of specialized experience is equivalent to at least the next lower grade level at the GS-11 or GS-12 levels. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience will reflect progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

APPLICANTS MEETING THE QUALIFICATION STANDARDS WILL BE EVALUATED ON THE FOLLOWING KSAO'S: 1. Knowledge of government healthcare delivery systems, theories and principles.

2. Skill in project management.

3. Knowledge of advanced practices related to the management of healthcare delivery systems, as related to care and services of Veterans who reside in a broad geographical region including isolated areas.

4. Skill in collecting, analyzing, planning, organizing, developing and coordinating a wide variety of data and reporting results in a concise useable manner.

5. Skill in interpersonal relations with internal and external contacts to promote cooperation amongst clinical management.

*SELECTIVE PLACEMENT FACTOR: *Applicants must possess experience serving as a major advisor and technical expert in operational management issues in a complex program within a healthcare delivery system.

For applicants who answered "Yes" to this questionnaire question, they need to show evidence of the Selective Placement Factor within their resume, it must be clearly documented in their resume in order to receive credit.

Time in Grade Restriction:Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.

For the GS-12 - applicants must have held the GS-11 grade for at least 52 weeks for this requirement to be met.

For the GS-13 - applicants must have held the GS-12 grade for at least 52 weeks for this requirement to be met.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or contact for an interview.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


The work is primarily sedentary, but travel may be required between campuses. Normal safety procedures usually apply except when doing on site reviews in wards, labs, etc. Will require periods of walking, standing, bending, or climbing, and employee may carry light items such as books, instruments, laptops and/or other similar materials. The work is conducted in office, conference rooms, clinical/hospital patient care settings. Typically, the work is hazard-free, not requiring any special equipment or clothing.

Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit

The Department of Veteran Affairs must provide reasonable accommodation to applicants with disabilities where appropriate.

Security Clearance

Not Applicable

Additional Information

Additional Information
What To Expect Next

After the vacancy announcement closes, all applications will be reviewed for qualification and eligibility requirements. After the review is complete, a referral certificate is issued and applicants will receive a notification letter via email or the US Postal Service if no email is provided. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status."

For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at:

This job opportunity announcement may be used to fill additional vacancies.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 2017-08-11 to 2017-09-01

Salary: $79,488 to $122,875 / per year

Pay scale & grade: GS 12 - 13

Series: 0671 Health System Specialist

Appointment type: Permanent

Work schedule: Full Time

Job announcement number: RS-17-PGP-1998601

Control number: 476751200