United Technologies Corporation Field Service Representative in Beverly, Massachusetts
Job ID: 51688BR
Country: United States
Category: Aftermarket & Service: Field Service
UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.
Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.
As the world's leading provider of cold chain visibility solutions, Sensitech enables global leaders in Food and Pharmaceuticals to track and monitor assets across the supply chain to protect the integrity of temperature-sensitive products. Sensitech is a wholly owned subsidiary of Carrier Corp., the world's leader in high technology heating, air-conditioning and refrigeration solutions.
The Field Service Representative is responsible for the installation, preventative maintenance, troubleshooting and repair of Sensitech products and offerings. Provides quality service execution performance to meet or exceed customer commitments resulting in high level of customer satisfaction. Meets or exceeds tight project deadlines and metrics of customer focused objectives.
Installing RF Hardware and Software at customer-sites
Conducting RF Site Surveys as needed
Customer on-site and remote troubleshooting
Replicate field issues and collaborate with Application Specialists
Provide input and feedback pertaining to customer requests and product enhancements as needed to the Support Services Team
Effectively schedule calls to manage SLA requirements across assigned activities
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
Communicate effectively with other virtual team members to ensure collaboration on solutions and swift resolution of problems
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition with published electrical, mechanical and print quality specifications
Ensure proper repair and maintenance procedures are performed on identified device(s) and appropriate service call procedures are completed prior to leaving customer site
Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, documentation in ERP system
Manage local part inventory and ensure accurate tracking of inventory levels and transactions
Present a positive image through proper attire, communication skills and personal grooming
Ensure all safety protocols are adhered to while onsite
Requires travel (Up to 50%)
Other tasks as assigned
Proficient in Microsoft Windows Operating System
Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security required
2-3 years experience in field service or customer support related role
Knowledge of RF/Wi-Fi technology is preferred
Excellent communication skills, written and verbal
Good analytical skills and attention to detail
Sound administrative skills
Excellent driving record and valid driver license
Ability to properly lift 50 pounds or less frequently
Ability to learn quickly and adapt to supporting new technology products
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.