Wolters Kluwer Associate Fulfillment Specialist in Boston, Massachusetts
Associate Fulfillment Specialist
Requisition Number: 17-17270
Shift: Not Applicable
Job Description: Wolters Kluwer GRC division is looking for an Associate Fulfillment Specialist to join our team in Boston, MA.
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer (WK) that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world’s top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
As an Associate Fulfillment Specialist, you will be responsible for processing filings and document orders with state government agencies. The Associate Fulfillment Specialist will work closely with internal and external customers to provide excellent service and immediate responses to inquiries. A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.
Essential Duties & Responsibilities:
•Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
•Field incoming questions or issues regarding products and services the organization provides
•Reviews and fulfills incoming requests
•Contributes to customer satisfaction and organization success
•Participates in department-wide process improvement programs and process best practices
Qualifications: Minimum Qualifications:
•High School diploma
•1 year administrative/customer service/processing/production experience
•Ability to interact with all levels of the organization
•Ability to work independently with a minimum amount of oversight while still being an integral part of a team
•Must have knowledge of a variety of computer software and spreadsheets
•Must have poise, tact and diplomacy
•Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
•Ability to read and comprehend instructions, correspondence and memos
•Ability to work in a fast-paced, changing environment
•When needed, working overtime is required
•Bachelor’s or Associate’s degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline)
•2 years of administrative/customer service/processing/production experience
•Demonstrated ability to manage multiple projects simultaneously
•Legal experience and terminology
•Customer service experience
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.