Children's Hospital Boston Associate Patient Experience Representative in Boston, Massachusetts

Title Associate Patient Experience Representative

Department Ambulatory Services

Job Posting Description At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Ambulatory Technology & Training department and discover how your talents can change lives. Yours included.

The Associate Patient Experience Representative will be responsible for:

  • Training in the collection, verification and recording of required information, obtaining records, files and/or results for appointments/ admissions and entering related information on hospital and departmental computer systems.

  • Training in the answering, screening and routing telephone calls.

  • Training in Excellence in Customer Service to provide our patients and families with the best care

  • Performing general office support tasks such as opening and sorting mail. Become oriented to the ordering of supplies and maintenance of logs and records.

To qualify, you must have…

  • A High school level of educational development.

  • The analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary.

  • Ability to contribute to a supportive team environment within and between other departments and organizations.

  • Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.

  • Strong communication skills both orally and in writing and provide empathy in difficult interpersonal situations

  • The ability to work with diverse internal and external constituencies

The Associate Patient Experience Representative (aPER) Training Program is an exciting 40-hour a week opportunity to be trained on a frontline position. The program offers three full weeks of training in Epic (appointment scheduling system), PowerChart (electronic medical records database), and other hospital systems, as well as training in soft skills with an emphasis on empathy, customer service, and cultural competency. After successful completion of training, aPERs will work in ambulatory clinic areas as part of a float pool to provide help, as needed.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Status Full Time

Shift Day

Schedule (i.e. Mon. - Fri.) Mon-Fri

Standard Hours per Week 40

AutoReqId 42696BR