Massachusetts Veterans Jobs

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Job Overview

Under general supervision, interprets the spoken language Cantonese and Mandarin between two or more individuals from English to the target language Cantonese & Mandarin and back into English again to ensure accurate cross language communication in a medical environment. This position requires offsite on call shifts when needed. May be required to perform some paperwork, including translations of written documents from English into the target language or from the target language into English.

Job Description

Minimum Qualifications:

1. High School diploma or equivalent

2. Medical Interpreter Certification from an accredited college or university

3. One (1) year of relevant interpreting experience

4. Bilingual

Preferred Qualifications:

1. National Certification for Medical Interpreters

2. Three (3) years of relevant experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Maintains established hospital/departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

• Performs interpreting, translating, and supporting front desk duties.

• Participates in family meetings with medical team and with Social worker to assist in completing forms, obtaining financial aid for patients, transferring patients, etc.

• This position may involve administrative work as needed (Front desk).

• Contacts non-English speaking patients to obtain consent signature, give notification of appointments, and explain procedures, diagnosis, medical history, etc.

• Make reminder calls to patients with upcoming appointments.

• Provides interpretation through in-person, phone, and video.

• Checks voice mails and follows up with patients and clinics.

• Provides interpretation through conference calls with providers and patients.

• May accompany non-English speaking patients to the operating room or other departments when presence is needed.

• Translates correspondence, brochures, documents and special diagnostic procedures from English into the target language.

• Required to take on-call requests to be available for at night and on weekends.

• Performs other similar and related duties as required or directed.

Physical Requirements:

1. Prolonged, extensive, or regularly standing/walking.

2. Regularly lifts and/or move 25 pounds and occasionally lift and/or move up to 100 pounds.

3. Frequently requires reaching, stooping, bending, kneeling, crouching, and climbing stairs.

4. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc.

5. Regularly exposed to the risk of blood borne diseases and other transmissible infections.

6. Contact with patients under wide variety of circumstances.

7. Specific vision abilities apply including close vision, distance vision and ability to adjust focus.

8. The noise level in the work environment is usually moderate.

Skills & Abilities:

1. Ability to read/write and communicate in both languages.

2. Ability to provide effective and clear interpretation and communication.

3. Advanced knowledge in areas of interpreting techniques and medical terminology, basic anatomy and physiology, diagnostic procedures and treatments in both English and target language.

4. High degree of courtesy and tact required in regular contacts with patients and their families involving patient related information of a sensitive and or/confidential nature.

5. Excellent interpersonal skills.

6. Ability to function well in very busy situations.

7. Responsible and reliable.

8. Good organization skills.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .