Liberty Mutual Data Science Analyst, Customer Advocacy - U. S. Consumer Markets in Boston, Massachusetts

Advance your Data Science career at Liberty Mutual Insurance - A Fortune 100 Company!

The Customer Advocacy Insights team is seeking individuals interested in data science to join our team and help promote a data-driven culture. In order to achieve our vision of becoming a top 3 NPS insurer, capable of delivering excellent experiences to our customers, we will closely partner with teams across all functions of USCM in order to provide advanced analytical support for CX initiatives.

This position is focused on building out data products to help the business better understand our customers, explore the biggest drivers of customer experience, and develop predictive modeling to enable strategic decision-making for our leadership. This is an opportunity to be part of a diverse analytics team and a great fit for a predictive modeler who is looking to provide value to the insurance business. Data science professionals at Liberty Mutual Insurance can engage in a growing data science community that supports career development and knowledge sharing.


  • Mines large data sets using sophisticated analytical techniques to generate insights and inform business decisions

  • Identifies and tests hypotheses, ensuring statistical significance, as part of building predictive models for business application.

  • Translates quantitative analyses and findings into accessible visuals for non-technical audiences, providing a clear view into interpreting the data.

  • Gains experience in enabling the business to make clear trade-offs between and among choices, with a reasonable view into likely outcomes.

  • Assists in customizing analytic solutions to specific client needs.

  • Responsible for smaller components of projects of moderate-to-high complexity.

  • Regularly engages with the data science community and participates in cross-functional working groups.


  • Candidate displays intellectual curiosity, problem-solving skills, and motivation to work towards becoming a thought leader in areas of responsibility

  • Comfortable with data extraction & basic manipulation from difference databases such as SAS, SQL, Teradata.

  • Familiar or experience with predictive modeling, linear regression, outlier detection, or A/B testing.

  • Familiar with one or more of the following languages: SAS, R, Python, SQL

  • Demonstrated ability to exchange ideas and convey complex information clearly and concisely.

  • Has a value-driven perspective with regard to understanding of work context and impact.

  • Ability to quickly grasp new concepts and technologies and adapt to changes and demands in fast-paced, dynamic environment.

  • Competencies typically acquired through a Master’s degree (in Statistics, Mathematics, Economics, Actuarial Science or other scientific field of study) and 0-2 years of relevant experience, or a Bachelor’s degree (quantiative field of study) and 3 years of relevant experience.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Actuarial

Title: Data Science Analyst, Customer Advocacy - U. S. Consumer Markets

Location: MA-Boston

Requisition ID: 86613