Merlin Entertainments Duty Manager in Boston, Massachusetts

Duty Manager


Build yourself a more exciting future atLEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin atLEGOLAND Discovery Center Boston!

About The Role

Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager will lead the Operational and Commercial teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.


  • Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.

  • Ensure the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.

  • Monitors standards of service and guest response to overall product, through observations and guest comments.

  • Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.

  • Recommends short and long term changes through feedback, daily reports and proposals.

  • Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.

  • Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.

  • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

  • Perform other duties as assigned. About You

  • Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.

  • Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.

  • Proven ability to work on multiple projects simultaneously and multi-task as necessary.

  • Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.

  • Desire to work in fast-paced environments.

  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events. Education:

  • High school or GED required. College degree preferred. About The Benefits

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click hereto see us in action! Job: Guest Services

Work Locations: LEGOLAND Discovery Center Boston 598 Assembly Row Boston MA 02145

Closing Date (Period for Applying) - External: Ongoing