State Street Global Client Chief Operating Officer,SVP in Boston, Massachusetts

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

State Street is an Affirmative Action/ Equal Opportunity Employer/Vet/Disability.

*Global Client COO *

The Global Client COO, SVP role will be responsible for global client oversight for one or more of State Street’s largest and most complex clients. A minimum of 15+ years of client experience is preferred.

Responsibilities

Deliver Service Excellence

  • Create a seamless, integrated operating model across product jurisdiction and operating centers
  • Internal and external point of escalation, across all business lines that serve the client, for unresolved service items
  • Proactive internal leader on ways to optimize our end-to-end client service delivery, including measured roll-out of BEACON and touting the mutual advantages of digitization

Optimize Service Solutions

  • Leverage client knowledge, scale, technology solutions, mutual geographic footprint and time zones to craft the most efficient and effective end-to-end service model
  • Focus on crafting capabilities and service methods that will further differentiate State Street from competitors
  • Build globally consistent measurement and reporting, identifying ways to enhance our service accuracy and timeliness
  • Emphasis on delivering on the BEACON value proposition

Active Global Governance

  • Provide an overarching global governance and framework to enhance locally delivered service solutions
  • Oversee regular local and global service reviews with the client
  • Spearhead monthly internal and external meetings to review KPI’s, key issues, and forthcoming new products/asset classes

Accountability for Client Satisfaction

  • Focus on specific action items related to global service delivery and resolving service issues
  • Create a unique operational value that defends and grows the book of business with the client
  • In concert with GRM, analyze and deliver against specific themes identified in NPS results

Commercial Excellence

  • Position State Street as a platform for consolidation in the event of mergers and acquisition
  • Partner with business unit leads to establish our “house advantage” across solutions
  • In conjunction with GRM and Sectors, identify new business opportunities and partner to formulate and deliver our value proposition – particular focus on foundational, higher margin solutions
  • Measure year over year client p/l’s and identify and facilitate as necessary revenue improvement opportunities and expense improvements
  • Measure losses and review opportunities for improvement

Build the Future

  • Proactively engage with State Street product management to lend a client perspective towards new product development
  • Deliver upon the benefits of BEACON
  • Engage with the client on needs and capabilities specific to new regulation, product development and other solutions establishing an early adopter advantage for State Street

  • 4 year undergrad, MBA preferred

  • Global Experience preferred
  • Multiple business line experience preferred
  • See years of experience previously referenced by level

State Street Job ID: 172342

Location: US MA Boston

To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

Job Title: Global Client Chief Operating Officer,SVP

Job ID: 172342

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: US-MA-Boston