Oakwood worldwide Guest Services Representative in Boston, Massachusetts

Guest Services Representative

LocationBoston, MA

Job Code9112

of Openings1

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DO YOU EXCEL AT CUSTOMER SERVICE?

LOOKING TO GROW YOUR CAREER IN A TEAM ENVIRONMENT?

Do the words “it is my pleasure” roll off your tongue with ease? If you have answered yes, Oakwood Worldwide has a new home for you!

OurGuest Services Representativeprovides excellent customer service via email and phone to our guests staying in our furnished corporate apartments and is responsible for maintaining good personal and working relations with our service team and guests.

At Oakwood Worldwide, we know that satisfied associates make for satisfied clients and guests. Oakwood promotes from within!

Your Hours and Location:8:30 am – 5:30 pm Monday - Friday in our downtown Boston offices on India Street.

Customer Service – Team – Customer Satisfaction – Problem Solving

What’s In It for You?

Gust Service Coordinators enjoy a creative and diverse work-life where you are the face of Oakwood for our guests and an internal liaison for your team. You will have access to ongoing training programs and be a part of a team dedicated to creating the happiest guests in an empowering environment. Oakwood also has recognition and awards pluscompetitive compensation and benefits:

Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Multifaceted Learning Opportunities / Educational Reimbursement / Paid Vacation & Sick Leave / Child Care Reimbursement / Direct Deposit Payroll and much more!

What Your Day Is Like

· You will receive service calls from our guests and be responsible for creative problem resolution

· You communicate with leadership on any service recovery needs and capture all information in our data base

· You will follow up to provide the best customer experience we can provide

· You will pay close attention to the details both written and via the phone

· You will collaborate with the local team to be sure we deliver what we promise

Best Candidates Will Have

  • 2+ years customer service experience via both phone and email

  • Exceptional customer service skills

  • Professional verbal and written communication

  • Intermediate user of MS Word, Excel and Outlook

Oakwood is the premiere global provider of Corporate Housing Solutions

Headquartered in Los Angeles, California, Oakwood Worldwide is the world’s largest provider of high quality furnished and unfurnished accommodations. We provide the advantages of far-reaching resources, unparalleled expertise, and the industry’s most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professional. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers.

If you want to work in a fun, pro-employee, professional environment, join our industry leading team today!