CyberCoders Help Desk Technician - Help Desk, VOIP, ManageEngine in Boston, Massachusetts

Help Desk Technician - Help Desk, VOIP, ManageEngine Help Desk Technician - Help Desk, VOIP, ManageEngine - Skills Required - Help Desk, Microsoft Technologies, Voip, ShoreTel, ServiceDesk, ManageEngine, VPN, Cisco, Remote Support, mobile devices

If you are a Help Desk Technician with experience, please read on!

We are a Top Ranked premier recruiting firm backed by a publicly traded company with a fun, start-up company culture and are looking to expand each of our office locations. We are looking for a highly driven IT Support Technician with a love for technology to add to our Support team. In this position you will have the ability to work on cutting edge technologies while working in a supportive environment that fosters growth! If you are a talented Help Desk Technician, please read on!

This role will be based 3 days in south downtown Boston (our office is off the red line - south station) and 2 days in Framingham.

Top Reasons to Work with Us

  1. A work environment where creativity, not micro management, flourishes.

  2. Work with the best tools money can buy!

  3. Great Salary, and comprehensive PPO or HSA Healthcare Plan!

What You Will Be Doing

Provide technical support for CyberCoders customer departments. Provide first call resolution for desktop, laptop, telecom, software, and network connectivity problems. Research, analyze, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks. Solve problems using documented processes where available and best practices where not. Work on other duties as assigned. Provide documentation as appropriate (e.g. e-mails, process improvements).

  • Identifies, diagnoses, and resolves Level 1 problems for end-users

  • Support 300+ end users and move hardware when needed

  • Provides one-on-one end-user problem resolution over the phone and in person at the desktop level

  • Delivers, tags, set ups, and assists in the configuration of end-user PC desktop hardware, software and peripherals

  • Diagnoses and resolves end-user network or local problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems

  • Diagnoses, analyzes, and determines if problem/question needs to be escalated to the proper IT support teams: Systems, Apps Support, or Developers

  • Reports all urgent problems to your immediate Supervisor or IT manager

  • Working on support requests in the tracking system and much more

  • You will be a member of a support team working within a flexible 8 hour shift between the hours of 7am - 7pm

  • Familiar with working a helpdesk support tools like: manageengine & servicedeskplus

What You Need for this Position

At Least 3 Years of experience and knowledge of:

  • BS degree in IT or equivalent years of experience

  • Certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE) are a plus

  • 1-3 years experience in providing Desktop/Help Desk Support

  • Intimate knowledge of Windows Operating System

  • Knowledge of VOIP phone systems and software

  • Knowledge and experience of customer service practices, ticketing systems

  • Hardware experience must include desktops, laptops, and printers

  • Networking experience must include understanding TCP/IP, DNS

  • Understanding of Active Directory and Exchange

  • Experience with identifying security related issues such as system hacks, computer viruses and worms, and spyware

What's In It for You

-Company-paid benefits options (translation: medical, dental, and vision benefits packages)

-State of the art CRM technology that we created here at CyberCoders

-Casual, laid-back culture (yes, that means it's "casual Friday" everyday!)

-Did I mention free snacks? Not only that but also free Starbucks coffee and tea!

So, if you are a IT Support Technician with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Help Desk Technician - Help Desk, VOIP, ManageEngine MA-Boston WP-1380244