Massachusetts Veterans Jobs

What you can expect

As an individual contributor, you will lead deployment projects for Zoom's Contact Center & Zoom Phone solutions within the Professional Services Organization. You will assess business needs and propose solutions while also managing project execution, including timelines, scope, and documentation.

About the Team

Our team of project management professionals spans the United States, dedicated to spreading happiness internally and to our customers at Zoom. With diverse backgrounds and experiences, we collaborate seamlessly to ensure project success. Join us and be part of a team that thrives on innovation, teamwork, and making a positive impact every day.

Responsibilities

• Leading deployment projects for Zoom Phone and Cloud Contact Center, prioritizing expertise in Contact Center solutions

• Assessing business needs and proposing solutions, particularly in contact center configurations, with an emphasis on industry best practices

• Managing project execution, including timelines, scope, and documentation, with a specialized focus on contact center migrations to Cloud solutions

• Ensuring clear and timely communication, especially regarding contact center-related matters, and maintaining internal process tracking updates.

What we’re looking for

• Have a degree in CS , MIS or equivalent work experience, with a minimum of 5-7 years of experience in Project Management and Contact Center solutions

• Have project management experience in Contact Center technologies

• Experience in contact center best practices, processes, and procedures for design, deployment, and have supported migrations to large Cloud Contact Center solutions

• Experience with deployments for SBCs, trunks and gateways

• Be located in the U.S. and do not require sponsorship for employment

Salary Range or On Target Earnings:

Minimum:

$76,800.00

Maximum:

$186,200.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/15/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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