City of Cambridge Assistant Licensing Investigator in Cambridge, Massachusetts


Person will be part of the investigating team of the License Commission. Will be responsible for conducting all types of investigations as to any person or business that is licensed or permitted or is seeking a license or permit from the License Commission. In addition, the investigator will be designated to investigate any complaints, perform random inspections, and enforce all of the Rules and Regulations of the License Commission, the Noise Control Ordinance and any other Cambridge Ordinance enforced by the License Commission. Will be expected to work a minimum of twenty hours and a maximum of * *twenty-five hours per week.

Core responsibilities of this position include, but are not limited to, the following:

  • Daily interactions with the public and other City employees and departments.
  • Ensures compliance with the Noise Control Ordinance and other Cambridge Ordinances and state law enforced by the License Commission.
  • Conducts investigations as to any type of noise complaint, including those relating to leaf blowers, HVAC units, and other measured and non-measured noise disturbances.
  • Conducts investigations as to any type of complaint regarding a current licensee.
  • Conducts investigations of any potential licensee or applicant.
  • Responsible for the permitting and renewal of all Commercial Leaf Blowers pursuant to the Noise Control Ordinance.
  • Responsible for processing, coordinating with other departments and tracking any Special Noise Variance applications/grants.
  • Responsible for coordinating with other City departments as to multiple matters, issues and permits.
  • Responsible for investigating, fining (when applicable) and testifying on any complaint investigated.
  • Educates the public, applicants and licensees as to all Rules and Regulations of the Board, and all City Ordinances enforced by the License Commission.
  • Performs trainings on the proper use of leaf blowers per the City's Noise Ordinance and the
  • Rules and Regulations relating thereto.
  • Monitors activity throughout the City, patrols the City for noise disturbances and conducts randominspections of businesses, licensees, and any machinery permitted for the business/licensee by the License Commission.
  • Assists any person with questions as to the License Commission's procedures including but not limited to application procedure.
  • Responsible for answering all calls, emails and complaints assigned to him/her by the Chief Investigator or Chair of License Commission and their designees.
  • Responsible for filing, processing fees, tracking fees, and tracking fines.
  • Enters data, retrieves data, creates/run reports from data in various databases, including but not limited to Remedy, CRS and Energov.
  • Records and maintains accurate records of all applications, permits, fines and payments.
  • Assists the License Commission staff with any task that is necessary for the department and Board of License Commissioners to carry out its business.
  • Performs all other duties as assigned.


  • Excellent interpersonal skills, able to mediate and diffuse situations, and to effectively and professionally communicate orally and in writing.
  • Have standard investigative skills and have knowledge of general office procedures.
  • Ability to work individually or collaboratively with limited direct supervision and in an effective, timely and professional manner.
  • Must be highly motivated, reliable and possess a positive, enthusiastic, professional attitude and outlook.
  • Must have experience working in both an office environment and outdoors.
  • Must be able to be trained to use equipment necessary to perform duties.
  • Ability to research and comprehend various codes, laws and regulations.
  • Quick learner, excellent organizational skills, diligent follow-up, record-keeping, and attention to detail.
  • Must be able to use and be comfortable with using word processors, tablets, and other electronic devices.
  • Must have knowledge of Microsoft Office and other software.
  • Must be extremely comfortable and competent in dealing with a diverse and inclusive community.
  • Preferred if candidate has experience with operating noise measuring devices and mediating conflicts.

PHYSICAL DEMANDS: This is a highly physical demanding position. Inspects equipment and takes noise readings on rooftops, climbs ladders and at times climbs within structures, therefore, employee cannot be afraid of heights. Must be able to lift a minimum of 50 pounds. Must be physically adept to perform investigations which will include walking and bike riding long distances or long periods of time, driving, bending, squatting, reaching and stretching. Ability to operate various equipment, including sound level meter, leaf blowers, office equipment, paper and electronic filing systems, cell phone and other electronic devices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

W*ORK ENVIRONMENT:This position works in both an indoor and outdoor work setting.*Standard office environment with fluorescent lighting, carpeted floors, and air-conditioning. The noise level inside the office is moderately loud, which can elevate with phone calls and walk-in members of the public. Busy office work environment characterized by multiple work demands. Non-standard outdoor work environment. The noise level outside the office is loud, and can elevate to extremely loud. Requires traveling through construction sites and congested city roadways under all weather conditions.

SU*PERVISION RECEIVED: *Reports to the Chief Licensing Investigator and the Chair of the License Commission.


Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest by 5pm on the closing date via email to: or to Personnel Department, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312.



Department: License Commission

Job Title: Assistant Licensing Investigator

Job Code: A505-702

Civil Service Position: Non Civil Service position

Union Affiliation: None

Hours Per Week: up to -25 hours per week; including evening and weekends.

POSTING DATE: April 20, 2017

CLOSING DATE: May 23, 2017

RATE: $18.00/hour + excellent benefits