Akamai Technologies, Inc. Senior Business Systems Analyst in Cambridge, Massachusetts

Senior Business Systems Analyst


Cambridge, United States

Corporate IT

Oct 13, 2017 Post Date

010500 Requisition #

As Akamai grows, so does our appetite for insight and knowledge about our customers and our operations. We need a creative, curious and ambitious analyst to help answer some of our biggest questions and then help come up with new questions. This opportunity is for someone with strong quantitative and qualitative analytical skills, who loves helping people be more efficient, and bridge the gap between users and developers.


As a Senior Business Systems Analyst, you will work in a global environment and provide significant individual contribution to our operational analysis tools. You will be responsible for gathering, analyzing and documenting business requirements, working with the delivery team to deliver solutions, and coordinating/communicating with business stakeholders.

This role will report to the Manager of a team responsible for a portfolio of operational and analytical capabilities within our business.

As a Senior Business Systems Analyst, you will be responsible for:

  • Analyze the products and services usage patterns of our customers, generating new insights and assessing the impact of changes

  • Present results of analysis, together with associated guidance to the management

  • Assist in identification and qualification of both new and existing projects

  • Scope, create and prioritize development requirements for new and existing operational analysis tools

  • Work with users to translate their needs into requirements and with developers to implement them

  • Develop and execute system test plans and scenarios

  • Develop process flows and documentation for all aspects of projects as they apply to your role

  • Prepare training materials for deployment of tools enhancements and bug fixes

  • Adhere protocols to perform regularly scheduled back-up routines to secure data and documentation

  • Manage relationships with internal partners, eliciting and analyzing their needs, managing their expectations and maintaining their satisfaction with our operational and analytical capabilities

About the Team

The CIO organization’s mission is to provide reliable, secure and cost-effective technology assets and business solutions to empower our employees, customers, and other stakeholders with information and tools for them to be innovative, productive, and efficient.

Required Education and Experience

Applicants must meet one of the following education and experience requirements:

  • 5 years of relevant experience and a Bachelor’s degree or

  • 3 years of relevant experience and a Master’s degree or

  • Relevant experience

Required Skills

  • 4+ years’ experience in business analysis and working with business stakeholders and technical teams on delivering new systems functionality as well as troubleshooting issues

  • 3+ years’ experience with VBA, SQL, Oracle and other databases, and analytical tools

  • 3+ years’ experience with Microsoft Office Suite including; Word, Excel, Visio, PowerPoint, Access and Project.

Desired Skills

  • Knowledge of telecommunications and internet technologies

  • Familiarity with product development principles and practices

  • Experience with program management principles and practices

  • Experience in agile software development methodology and integration, ideally in a professional services capacity

  • Demonstrated ability to grasp new technical concepts quickly

  • Technical Skills: Salesforce, Oracle Business Intelligence, Invoicing systems

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.