Harvard University Strategic Alliances Manager in Cambridge, Massachusetts

Auto req ID 42587BR

Business Title Strategic Alliances Manager

School/Unit Harvard Business School

Sub-Unit ------------

Location USA - MA - Boston

Job Function General Administration

Time Status Full-time

Schedule Monday - Friday 8:00AM - 5:00PM

Department HBX

Salary Grade 056

Union 00 - Non Union, Exempt or Temporary

Duties & Responsibilities HBX is Harvard Business School’s vision of business education reimagined for the digital age. Our mission is simple: to create learning experiences that bring business education to life. While product development is ongoing, we have three unique initial offerings – HBX CORe, our primer on the fundamentals of business; HBX Courses, a series of unique online learning programs; and HBX Live, a one-of-a-kind virtual classroom that allows participants worldwide to interact real-time with one another and a faculty member much as they would in the famed HBS case classrooms. The HBX team, dedicated to delivering high quality business education through these innovative online concepts, is in a period of rapid growth and expansion. Benefit from our culture of learning and exposure to the larger University setting, while enjoying the fast-paced and high-energy start-up environment. We are actively recruiting talented, creative people with a passion for technology, education and business to join our team. ResponsibilitiesThe Strategic Alliance Manager will work as a part of the Strategic Alliances team to help manage existing relationships with enterprise and institutional clients (B2B and B2I), assist in signing new large clients, and initiate new small client relationships. The Manager will work closely with HBX Program Services with the goal of developing long-term relationships resulting in repeat business and cross-sales opportunities. Working closely with the Strategic Alliances team, the Manager will:Manage client relationships, in conjunction with Program Services, to ensure:High levels of client satisfactionHigh levels of client participant registration and engagementAdditional cohorts of client registrationsUpdate CRM systems to track current and potential B2B and B2I clientsPrepare reporting for the team and HBX leadership to project revenue and plan necessary resourcesWith the Associate Director, Strategic Alliances work to increase the number of collaborating colleges and, with HBX Marketing, increase participation at collaborating colleges.Manage administration of contracts and invoices in HBX systems; follow up with clients regarding outstanding paymentsAssist the Director, Associate Director, and contractors toIdentify, communicate with, and sell to large B2B and B2I clientsDemonstrate HBX programsCoordinate the use of HBX programs with other HBS departments and Harvard University schoolsWork with selected clients to develop and implement programs to increase enrollmentManage relationships with new smaller B2B and B2I clients, bringing relationship through prospect identification and cultivation stages Other duties as assigned.

Basic Qualifications BA/BS required 2 or more years of experience working with clients and developing opportunities for additional business

Additional Qualifications Strong customer service orientation, with excellent written and verbal communication skillsStrong attention to detailAbility to manage multiple streams of work with competing priorities Comfort working in a constantly changing environment; flexibility and sense of humor are criticalDesire to learn and grow in a highly dynamic organization

Additional Information Cover Letter is required.Additional expectations and competencies shared by the team:Extremely high quality standardsProven ability to work with shifting priorities and under tight deadlinesAbility to manage multiple projects simultaneouslyEnjoy working both independently and as a team member Eager to thrive in a start-up environment where the work will change steadilyEnjoy working as part of a lean team and pitching in to accomplish an evolving agendaBring a “no job is too big or small” philosophy to workFollow us on Twitter @HBSJobsExplore HBS Work Culture at http://www.hbs.edu/employment/ and learn about other Employment Opportunities.Harvard Business School is unable to offer visa sponsorship for this opportunity.

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EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.