Harvard University Visitor Services Assistant in Cambridge, Massachusetts
Auto req ID 42506BR
Business Title Visitor Services Assistant
School/Unit Harvard Art Museums
Location USA - MA - Cambridge
Job Function General Administration
Time Status Part-time
Schedule Monday & Tuesday, 10:00 am – 1:30 pm, Wednesday, 9:30 am – 1:00 pm, Thursday & Friday, 1:00 pm – 4:30 pm17.5 hours per week
Department Visitor Services
Salary Grade 050
Union 55 - Hvd Union Cler & Tech Workers
Duties & Responsibilities Job Summary:Visitor Services Assistants will be responsible for greeting and orienting visitors, providing information about events, exhibitions, interpretive materials, programs and policies, generating revenue through admissions sales and museums shop sales, and providing logistical support for events and public programs. Visitor Services Assistants will be required to engage with all visitors in a professional and courteous manner.Schedule: Monday & Tuesday, 10:00 am – 1:30 pm, Wednesday, 9:30 am – 1:00 pm, Thursday & Friday, 1:00 pm – 4:30 pmDuties & Responsibilities:Welcoming and assisting visitors• Admit and greet visitors and provide assistance and information on general policies, wayfinding and building amenities, exhibitions and programs, membership opportunities and other Harvard information as appropriate.• Inform visitors about interpretive materials and assist visitors with accessing materials on iPads and other mobile devices.• Gain knowledge and keep informed of all museum programming and events• Promptly and courteously answer main information line for the museums and direct calls as necessary.• Welcome and process group visits using the electronic reservations system.• Be familiar with data and information the museums track; ask pertinent questions to gather data; input data using computerized Point of Sale System (POS).• Provide logistical support for events and public programs.• Assist with crowd flow and crowd management, including with timed tickets entries for special events and other programs.• Assist visitors with lockers, storage needs, docent stools, wheelchair and stroller needs.Generating revenue and daily operation• Use POS to process admission fee appropriate for visitor category, following departmental policies and procedures.• Keep informed about vendors and products to answer inquiries and assist customers to make merchandise and publications purchases.• Accurately and efficiently process all merchandise sales using POS, upholding the museums and University Information Security and Credit Card Compliance policies.• Restock the shop merchandise, report needs for products and supplies, maintain the shop cleanliness, organize displays and storage, and assist with inventory control, both manually and electronically.• Accurately reconcile daily receipts using POS System and prepare deposit reports based on cash received as well as credit card slips and checks.• Assist with opening and closing procedures of the museums.• Be aware of surroundings and raise concerns and issues with supervisor immediately to resolve problems, such as furniture out of place, malfunctioning equipment, etc.• Report operations issues to appropriate staff on a timely basis.• Other duties as assigned.
Basic Qualifications Candidates MUST meet the following basic qualifications in order to be considered for this role.Minimum of one year of related experience working in a public service environment operating a computerized cash register.
Additional Qualifications Demonstrated customer service and interpersonal skills needed (pleasant, resourceful, engaged, patient, and professional demeanor). Retail and/or admissions experience strongly preferred. Excellent interpersonal and communication skills. Possess and exhibit a helpful, calm and friendly demeanor. Must be detail-oriented, reliable and punctual. Technological aptitude including familiarity with mobile devices. Ability to work effectively with the public in a fast paced high volume atmosphere. Ability to identify and carry out projects independently during slow times. Interest in the museums and art a plus. Ability to work independently with minimal supervision. Multilingual preferred.
Additional Information Requires appropriate attire as described by department. Must present a clean, neat and professional image at all times. The Harvard Art Museums are open year round, so this position will be scheduled to work on some holidays. Requires participation in customer service training.Occasional weekend/evening work may be required.
Pre-Employment Screening Credit
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.