Aspire Lifestyles Services Call Center Concierge in Chelmsford, Massachusetts

In this role you will impact the lives of those you serve! If you have a passion for fine dining, travel and entertainment and aspire towards a luxurious lifestyle, this job is perfect for you! Call Center Concierge - Premium Customer Service Opportunity The Customer Care Professional is a part of our world class team that provides extraordinary service to our clients with the goal of driving superior customer satisfaction and brand loyalty. We are experts at creating memorable experiences. If you are an exceptionally customer-focused individual who would enjoy handling all of the items on our members' personal to-do list while bringing your diverse interests and passions into work every day, then this job is for you! Whether you are finding dining reservations in Paris, or tickets to the sold-out show in New York City, the requests are always unique and interesting. As a customer care professional, you will work in our call center, servicing a high volume of customer inquiries through inbound and outbound virtual channels (phone, email, etc.). Key Job Responsibilities: ?Deliver white glove concierge services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard-to-find items, assistance while travelling and product comparisons ?Recommend tailored solutions to the customer to drive brand loyalty ?Provide meaningful and relevant knowledge and insight to members regarding the services that we can offer ?Identify opportunities to proactively meet member needs to deliver customized recommendations and services; focusing on value-added solutions - no sales required! ?Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions ?Utilize multiple complex systems to accurately document and research customer information ?Maintain acceptable performance standards including effectiveness, efficiency and quality ?Works in a fast paced, structured call center environment Job Specific Competencies: ?High school diploma is required. ?Superior customer service and communication skills are a must, with a minimum of 2 years of customer service experience, preferably in a call center environment. ?Experience in a white glove or luxury industry is an asset. Prior experience in the Hospitality, Travel, or Entertainment industries preferred. ?Must be internet savvy and proficient at navigating multiple systems at one time. ?Excellent written and oral communication skills Benefits: ?Competitive hourly wage; monthly performance bonuses and incentives; evening, overnight and weekend premiums; language premiums. ?Medical, Dental and Vision Benefits with eligibility after 30 days ?Disability and Life Insurance programs ?RRSP/401k program with company match ?Paid Sabbatical program ?Variety of shift offerings in our (24/7) call center We are an Equal Opportunity Employer Education: High School Diploma or equivalent