Leominster Credit Union Assistant Branch Manager in Clinton, Massachusetts
Under the direction of the Branch Manager, the Assistant Branch Manager oversees the day to day branch operations and delivery of member service.
Supervises the daily activities of the member service staff. Provides ongoing coaching and mentoring to direct reports.
Provides exceptional service to our members. Assists members with a wide variety of financial needs such as opening and maintaining accounts (checking, savings, CDs, IRAs), processing and closing consumer loans, taking residential mortgage loan applications and answering member questions from routine to complex matters.
Identifies and resolves member issues in an efficient manner. Assists the staff with complex or difficult member inquires and issues.
Ensures the branch remains in compliance with all regulations, policies and procedures.
Represents the credit union through participation in community activities.
Assists in the completion of monthly audits and reports to ensure the integrity of branch operations.
Associates Degree or equivalent through coursework and training.
Two years of supervisory experience and five years of banking experience.
Strong knowledge of banking products, services and regulations.
Must maintain NMLS registration.
Proven ability to establish and maintain strong relationships with members.
Excellent member service, communication and decision making skills.
Ability to work a rotating schedule of Monday through Saturday.
Leominster Credit Union is an Equal Opportunity Employer: Minority/Female/Disability/Veteran
Keyword: Assistant Branch Manager, Banking, Credit Union, Customer Service
From: Leominster Credit Union