Santander Bank, NA SSLLC IT Help Desk Analyst in Dorchester, Massachusetts

SSLLC IT Help Desk Analyst - 1704370



Santander Securities LLC is seeking IT Analyst who would provide day to day application support, user access support, ad-hoc data request supports and system/network support. This individual will report to SVP, Director of IT and will be the BAU, keep the lights on resource for Santander Securities LLC IT.

SSLLC has about 180 Financial Consultants who are mainly supported for their IT needs by Bank. This analyst will provide all IT support activities to the management and operations teams of SSLLC: Finance, Legal, Compliance, Products etc.

  • Provide and revoke system access during on-boarding, off-boarding of new financial consultants

  • Enable user access after system lock-out situation of end user

  • Perform admin tasks of maintaining users on third party application - Pershing, Sales Reporting

  • Provide necessary software upgrade support to all front office and back office

  • Create and maintain email distribution list for Finance, Compliance, Risk and other admin tasks

  • Provide system support to ensure spam and virus protection is in place throughout the network

  • Provide ad-hoc support by running miscellaneous run data queries from Oracle database

  • Provide the support to search historical emails containing specific keywords or meeting specific criteria

  • Create and support auto-job that perform routine weekly/month activities in systems

  • Support Finance, Risk etc by searching oracle DB containing account and client information

  • Provide month end reporting and data processing activities



  • Education: Bachelors or Equivalent Qualifications and Experience:6-8 years IT experience primarily in Financial Services. 3 - 5 years experience in IT operations support. 3 - 5 years in data analysis and design using SQL or TOAD.

  • Ability to capture, organize, analyze and communicate complex information in a concise manner to drive decisions

  • Excellent overall verbal and written communication skills with ability to clearly communicate with stakeholders

  • Demonstrated ability to lead and close IT help desk tickets

  • An analytical mindset with problem-solving skills

  • Familiarity with Pershing would be a plus

  • Technical Qualifications & Skills: Proficient in MS Office (Project, Excel, Access, Word etc.)

  • Experience with database query tool e.g. TOAD, SQL, Oracle IV.


  • Exceptional IT platform, database, management skills

  • Financial Services IT Operational skills

  • Adept communication and organizational skills

  • Ability to work within team environment

  • Well organized, detail oriented and exceptional problem solving and follow-through skills

Job : IT & Systems Control
Primary Location : Massachusetts-Dorchester
Schedule : Full-time
Job Posting : May 18, 2017, 6:10:35 PM