Job Information
Aire Restaurant & Catering Host in East Taunton, Massachusetts
A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position. Typical responsibilities: - Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude. - Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating. - Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table. - Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area. - Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated. - Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible. - Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns. - Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests. - Handle guest complaints or issues professionally or bring them to the manager when necessary. - Assist in coordinating reservations and managing the wait list. - Collaborate with the restaurant team to ensure exceptional customer service and satisfaction. - Monitor and manage smooth and efficient table turnover. - Maintain a professional and polished appearance, adhering to the restaurant\'s grooming and dress code standards. - Uphold high standards of cleanliness and hygiene throughout the restaurant. Useful qualifications: - Previous experience in a customer service role, preferably in a restaurant or hospitality setting. - Exceptional interpersonal and communication skills to interact effectively with guests and team members. - Strong organizational and multitasking abilities to handle high-volume situations efficiently. - Ability to remain calm and composed under pressure, providing excellent service even during busy times. - Knowledge of restaurant operations and familiarity with reservation systems is a plus. - A positive and friendly demeanor. - Flexibility to work evenings, weekends, and holidays as per the restaurant\'s schedule. - High school diploma or equivalent qualification.