Whole Foods Market Whole Body TL in Framingham, Massachusetts
Job DescriptionProvide overall leadership to the Whole Body team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Lead and develop Associate Team Leaders and Team Members.Responsibilities
Set and achieve the highest standards of retail execution.
Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
Select, train, develop, mentor, motivate and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
Model and deliver outstanding customer service.
Comply with all applicable regulations and guidelines (DSHEA - Dietary Supplement Health and Education Act in the US and Canada; complimentary medicine in the UK) when assisting customers in selecting products that best suit their needs
Follow through on all customer questions, requests, and resolve concerns as needed.
Maximize productivity and efficiency through proper scheduling.
Develop and maintain creative store layout and product merchandising.
Achieve sales, margin, expense, and labor targets.
Maintain proper product assortment, merchandising, and inventory control.
Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
Ensure that Team Members operate and sanitize all equipment in a safe and proper manner.
Keep all cases and shelves clean, well-stocked and properly rotated.
Demonstrate advanced product knowledge; maintain awareness of new products and regularly incorporate new products into the overall product mix.
Knowledge, Skills, & Abilities
Excellent verbal and written communication skills
Strong organizational skills
Ability to prioritize and delegate tasks effectively
Excellent interpersonal, motivational, team building and leadership skills
High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy
Ability to visually examine products for quality and freshness
Knowledge of natural/holistic body care and supplements
Proficient mathematical skills to calculate margin, monitor profitability, and manage inventory
Basic to intermediate proficiency with computer applications and programs including email, Microsoft Office, and operations related applications
Familiarity with DSHEA (Dietary Supplement Health and Education Act) in the US and Canada or regulations regarding complimentary medicine in the UK
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Desired Work Experiences
2+ years of Leadership experience
Customer Service Focus
Store Operations (Inventory, Labor Management, Cost Control)
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.
Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.
Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.
Learn more about careers at Whole Foods Market here!