Dell Dell EMC Account Mgr, Renewals in Franklin, Massachusetts

Job Description:

Using a combination of Customer Service and Inside Sales skills, this person will be responsible for implementing and managing contract renewal initiatives with existing Dell EMC business customers. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Ensures timely contract renewal and promotes awareness of upgrade and add-on opportunities to the business customers of Dell EMC. Ensures competitiveness of company's maintenance contracts. Works towards assigned contract revenue goals.

Principal Duties and Responsibilities

Duties include driving specific renewals targets and technical refresh sales programs with existing business customers, inbound/outbound calling, and prospecting to grow Dell EMC's market share. Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services. Advises customer of expiring support or maintenance contracts, pricing, and new service offerings. Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers. Initial and on-going company provided training programs ensure the latest technology competency in this highly sought after professional development position.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Critical Hiring Criteria

• Customer focused.

• Interpersonal skills.

• Results driven.

• Customer Service skill.

• Problem solving skills.

• Communication skills.

• Understanding of EMC's products (data storage, data security, data analytics, and/or data virtualization) and their value added to the customer.

Education/Experience Required: Bachelor’s degree or 2+ years relevant customer service/inside sales experience in a business to business work environment.

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Business Unit:



US - Massachusetts - Franklin