Dell Technical Support Engineer 2 - Storage in Hopkinton, Massachusetts

Job Description:

As a TSE 2 for Dell EMC’s Midrange Storage Division, you will support Dell EMC Unity and VNX enterprise customers. Day-to-day activities include diagnosing and resolving system problems, being a remote resource for complicated deployments and building our internal knowledge base for future interactions. You will work closely with other Dell EMC support teams, partners, and outside vendors to find viable solutions in unique customer situations.

The ideal candidate has a passion for working directly with customers, both internal and external, representing Dell EMC with the highest level of professionalism. Prior experience as a System Administrator, in technical support, or similar customer facing roles is required in addition to the following technical/soft skills.

REQUIRED/MUST HAVE SKILLS

  • Customer-first mindset with strong verbal and written communications skills

  • Experience with Virtual Environments including Hypervisors and preferably VMware Virtual SAN, VSphere or vCenter

  • Experience with at least one Enterprise Storage technology, such as NAS or SAN

  • Experience in Enterprise or Data Center environments

Desired/Highly Desired SKILLS

Experience in one or more of the following:

  • Experience with Dell EMC VNX or Dell EMC Unity

  • Strong networking and file serving protocol experience such as: TCP/IP, NFS, SMB, HTTP, FTP

  • OS and System Administration experience: Unix/Linux, Windows Client/Server or MacOS

  • Enterprise level directory services: Authentication, Interop Identity Management OR LDAP/NIS/Active Directory

LI Priority

DCAM6

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Customer Service & Support

Business:

EMC GES

Business Unit:

200 - STORAGE CORPORATE

Location:

US - Massachusetts - Hopkinton

AutoReqId:

189184BR