Leominster Credit Union Part Time (20 hours) Float Member Relationship Representative I in Leominster, Massachusetts

Job Descriptions:

The Member Relationship Representative serves as the first point of contact for all members into the Credit Union and is responsible for building and maintaining member relationships. This is achieved by providing exceptional service and meeting all financial needs of each member through the servicing of existing products and services, making new product and service recommendations and completing member requests. Specific responsibilities include:

  • Greets and welcomes members and non-members into the credit union.

  • Identifies the financial needs of each member served. Recommends appropriate solutions to meet member needs and provides excellent member service.

  • Completes all member requests including, but not limited to, account openings, personal and car loan applications and closings, servicing requests and routine bank transactions (deposits, withdrawals, check cashing, loan payments, etc.)

  • Develops and deepens member relationships by taking ownership to resolve member issues efficiently.

  • Participates in the branch's operational tasks such as audits, cash settlements, ATMs, cash recyclers, reporting, etc.

As a Float, the Member Relationship Representative will work at all LCU locations (Leominster, Holden, Worcester, Sterling and Clinton). This is a part time position (20 hours per week). The schedule is Tuesday through Saturday from 9 am to 1 pm.

Required Experience:

High School diploma or equivalent. One to three years of customer service and sales experience. At least six months of cash handling experience. Excellent interpersonal, communication and organizational skills. Must be skilled in engaging members in conversation to optimize sales opportunities. Must be a great problem solver, proactive in solving member issues and comfortable with technology. Must have a working knowledge of Microsoft Outlook, Word and Excel. Must be able to travel as needed to all LCU locations.

Leominster Credit Union is an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

Keyword: Teller, Customer Service, Member Service, Banking, Credit Union, Part Time

From: Leominster Credit Union