Citizens Bank Personal Banker in Lexington, Massachusetts
You might be wondering what InStore is…this is where we have partnered with top regional grocery store chains to place our branch right inside their store. You’ll have the benefit of a high volume of prospective customers walking through your lobby every day!
As a universal banker, you are at the forefront of delivering an exceptional banking experience to our customers. The dynamic and high-traffic environment of the InStore branch provides maximum opportunity for sales-oriented, motivated and confident individuals like you to connect with customers and build a pipeline of new business for Citizens Bank.
You’ve been told you’re a ‘people person’. Those who know you see how much you value strong relationships. You also find great satisfaction in helping others and offering sound advice. You enjoy a structured environment and as a self-starter, you make the most of every opportunity to be successful. That’s why we know you would be a great fit for our universal banker role!
A day in the life of an InStore Universal Banker
Work directly with In-store customers to build and deepen relationships by uncovering financial needs and recommending the best banking products, services and solutions
Identifies new to bank prospects and grows relationships with existing customers through social interactions within the store along with outbound calls
Resolve customer service issues and simplify their lives by recommending other banking convenience services to current and new customers
Open new accounts and assist with teller transactions as needed
Comply with all policies, procedures and regulatory banking requirements
Make banking easier for customers by sharing and setting up self-service options
Partner with your branch team and specialists to connect customers to experts who can help with specialized financial needs
Adapt, as needed, to meet the ever-changing financial needs of our customers and the communities where we do business
Drive sales and exceed performance goals by providing an exceptional customer service experience
High School degree or GED required
Proven sales and customer service experience
Minimum of 1 year cash handling experience strongly preferred
Strong listening and customer service skills
Ability to effectively ask questions and identify needs to enhance the customer relationship
Commitment to build relationships through phone development
Ability to problem solve and provide solutions to customer issues
Ability to build strong relationships with teammates, business partners and specialists through collaboration
Self-motivated, confident, and ability to multitask effectively
Willingness to work branch hours, which include weekends and evenings
Ability to function within a controlled schedule
A professional appearance- you are the face of Citizens Bank
Experience in retail, hospitality or banking is highly desired
Knowledge, skills & abilities that typically lead to success in the job include:
Seeking and acting on feedback
Attention to Detail
Sales drive & passion
Teller accuracy and compliance
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Varies based on branch needs, may include Saturday and Sunday hours.
Join us as an In-store universal banker and use your outstanding people skills to help shape our customer banking experience and drive your sales performance at Citizens Bank.
Be a great Citizen.
Join us today.
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.