Best Buy Front End Leader in Marlborough, Massachusetts
Front End Leader
What does a Best Buy Front End Leader do?
The Front End Leader enables Best Buy to deliver our customer promise of personalized service to ensure customers are provided the right solution to meet their needs. You will be a key player in driving effective front of store processes that provide a world class experience for our customers including: store pick-up, checkout and customer services (return / exchange / trade-in, recycle processing).
You will support the direction of the Assistant Store Manager – Operations in delivering efficient and effective processing, company goal attainment, shrink plan integrity, safety and profitability within the store.
As the Front End Leader you will:
Provides on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service.
Ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling.
Handles necessary authorizations and customer/employee resolutions at the front of store and on the phone.
Provide input to Assistant Store Manager - Operations on employee performance and development needs.
What are the Professional Requirements of a Front End Leader?
High School Diploma or equivalent
1 Years Sales or Customer Service experience
1 Years Operations/Front-End experience
1 Years Leadership experience
6 months Retail experience
Previous operations experience (including checkout, store pick up, return/exchange/trade-in)
Previous asset protection experience (including driving adherence to shrink plan)
Previous leadership / supervisory experience (including providing daily work direction, scheduling of tasks, and performance management)
Address Line 1:
769 DONALD LYNCH BLVD
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in th
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What are my rewards and benefits?
Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work at Best Buy. While you’re making technology work for our customers, we’re making sure Best Buy works for you with our pay for performance philosophy. At Best Buy we offer top salaries for management, including both short and long term incentive plans based upon business results, as well as endless opportunities to grow in a dynamic work environment that’s part of an industry that never sleeps. From tuition reimbursement to deep employee discounts, to health, wealth and wellness benefits, we believe the success of our company depends on the passion of employees for learning, technology and people.
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