Waters Informatics Architect in Milford, Massachusetts

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in 100 countries around the world.

Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

A Waters Informatics Architect will provide high level support to customers in the area of infrastructure design and implementation planning for the installation and upgrade of the Waters suite of network based Informatics products.

Informatics Architects provide assistance to internal Waters personnel and Waters client accounts. These support services will primarily be within the United State but multi-national support services may occasionally be required.

  • Provide technical assistance during the discovery, design, and deployment phases of Informatics product deployment projects at identified strategic Waters client accounts.

  • Provide field based support for advanced technical issues related to the design and support of Waters Informatics products.

  • Act as a liaison between Waters Informatics marketing, Informatics product management, and field customer support recourses.

  • Learn the installation and deployment procedures for new Informatics products and distribute this information through the training of other Waters personnel.

  • Discover and investigate new computer related technologies to determine their impact and value related to Waters Informatics products.

  • Evaluate field opportunities for Informatics Professional Services and the promotion of these activities to enhance Waters' ability to add value for our clients.

  • Work with other Waters personnel to ensure the efficient completion of customer Informatics projects.

  • BA/BS Degree in Computer Science, Chemistry, or a related Life Science

  • Minimum of 5 years experience specializing in laboratory networked Informatics software

  • Minimum of 3 years experience deploying and supporting Waters or similar Informatics products

  • Strong verbal and written communication skills

  • Extensive experience with and support of Microsoft operating systems, Oracle, Linux, and VMware with a minimum of at least two recognized IT certifications in these topics

  • Experience supporting computer technologies within regulated pharmaceutical businesses

  • Strong time management, decision making, and problem diagnosis skills

  • Accepting of significant local, out of town, and international travel if required

  • Recognized proficiency for the delivery of Informatics product solutions

  • Travel is required (30-50%), includes local and overnight


  • A strong customer focus and highly motivated to promote successful business partnerships

  • The ability to communicate with different expertise levels appropriately and change your approach to meet customers’ needs

  • Strong knowledge base for technologies like operating systems, Oracle databases, and infrastructure implementations and the extension of that knowledge to design effective Informatics infrastructure to meet customer needs

  • Personal sense of integrity and trust

  • Effective time management skills

  • Analytical mindset with a strong drive to resolve open issues

  • Excellent verbal and written communication skills

informatics, enterprise systems

Company Name: Waters Division

External Company URL: www.waters.com