SunGard Head of Custody Operations in Quincy, Massachusetts

Head of Custody Operations

  • Job ID #:JR19479

  • Functional Area:Please Select

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:US-Massachusetts-Quincy 2 Heritage Drive, 2nd Floor-3-720

  • Secondary Location(s):

    • Department:
  • Education Desired:Bachelors Degree or equivalent

  • Experience Desired:Please Select

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Position Responsibilities\Requirements:


  • Team has daily interaction with DTC, SWIFT, FED

  • Must have detailed knowledge of Trade Life Cycle, Custody Settlement and Investigation

  • Must be able to understand and create control around Global Custody processes and ensure an effective risk control framework to mitigate losses is in place

  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.

  • Keep abreast of business developments and monitor the implementation of all activities and initiatives of the department; e.g., develop and recommend tactical and strategic plans, develop and implement operational procedures, policies and guidelines, specific and job related training, identify internal and external facing technology enhancement opportunities, etc.

  • Adhere, provide guidance and ensure subordinates comply with the Audit/ Risk Management guidelines and company / regulatory requirements of FIS, etc., pertaining to the operations; e.g., banking practices, legislation, regulations, business continuity and disaster recovery management, policies and guidelines

  • Drive technical and operational readiness to meet challenges be it from business or market changes

  • Establish and maintain relationships with operations & middle office contacts at clients

  • High level of client service focus; provide operations subject matter expertise and value added services to clients where required and espond to and resolve client inquiries on a timely manner

  • The selected candidate is required to directly talk to the senior custody stake holders, understand their process/systems and integrate those processes into the FIS operations environment

  • Partner with client service teams to help change client behavior where required to remove manual processes.

  • Manage end to end service delivery of various functions within Global Custody Business; closely monitoring and reporting KPIs to all stakeholders and achieving operational and financial targets or division’s services

  • Act as a main contact point to effectively communicate response to day to day queries and issues with internal departments, customers, service providers or team leader as applicable on relevant inquiries, matters or complaints.

  • Working with various internal teams such as trade processing, prematching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.

  • Selects, trains, develops and leads an efficient and effective processing team. .

  • Performs other related duties as assigned.


  • Prior experience in Custody/Settlement/Securities Markets Operations domain

  • Knowledge of Global markets and settlement practices

  • Sound knowledge of custody operations to drive process and system efficiency

  • Ensure that Global Custody is delivered in a robust control environment, with clear insight to emerging risks

  • Excellent grasp and understanding of trade lifecycle

  • Operate effectively and independently in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them

  • Knowledge of processing administration and processing activities and controls

  • Proficiency to supervise, lead and manage effectively staff members; Strong people management skills

  • Excellent problem solving, team and time management skills managing multiple deadlines for self and others

  • Leadership experience in a business, operational role

  • Demonstrated experience in managing change

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.