Spring Mobile Part-Time Retail Sales Consultant - Raynham in Raynham, Massachusetts

SUMMARY

The Spring Mobile Part-Time Wireless Sales Consultant is responsible for executing all AT&T; objectives, attaining sales goals and interacting with customers as a friendly expert. Included in these duties, the Spring Mobile Part-Time Wireless Sales Consultant's primary role is to consistently achieve sales and company objectives and execute all aspects of the "Extraordinary Sales Experience", 5 Key Behaviors, Sales High 5 Metrics, and Company Mission and Values.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Have a passion for sales and a clear vision of the Spring Mobile brand by consistently being a friendly expert to every customer.
  • Model the behaviors expected of all Spring Mobile associates including a drive for results, high levels of maturity and professionalism, high service orientation, and clear commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Engage in excellent customer service by identifying customer needs, making recommendations, overcoming objections and closing sales.
  • Provide a clean, organized store environment and backroom. Ensuring products and services are easy to see, understand and purchase.
  • Meet deadlines, be cooperative and have a flexible schedule.
  • Show professionalism and enthusiasm by working well with others and delivering great team results.
  • Demonstrate a strong commitment to customers.
  • Answer phone calls promptly, friendly and professionally
  • Recognize potential theft/loss and fraudulent situations, and provide personal customer service to deter theft.
  • Assist in checking shipments for discrepancies/shortages as requested by store manager.
  • Be engaged in company sales initiatives and programs.
  • Attend weekly district call.
  • Obey all policies and procedures.
  • May be required to wear a uniform, must meet dress code requirements.
  • Report directly to Retail Store Manager.
  • Be capable of working both opening and closing shifts.
  • Be capable of working holidays, weekends and flexible retail hours.
  • Be capable of standing for long periods of time.
  • Be capable of completing all task items completely, accurately and on time.
  • Be capable of operating a personal computer, wireless equipment, and copier.
  • Be capable or working in other locations as dictated by business demands.
  • Other duties as prescribed by the Retail Store Manager.

RELATED COMPETENCIES

  • Creating Collaborative Relationships-Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area.
  • Managing Work-Effectively managing his or her own and others' time and resources to ensure that work is completed efficiently.

BASIC*_AND PREFERRED_*QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Must be at least 18 years old.
  • High school diploma or GED required.
  • Must be able to work evenings, weekends and holidays.
  • Previous retail or customer service experience preferred.
  • Previous wireless experience preferred.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Demonstrate clear communication in listening, writing and speaking. Bilingual preferred.
  • Expert customer service skills required.
  • Ability to multi-task in a fast paced, rapidly changing environment and under demanding time constraints.
  • Consistently demonstrates a commitment to Spring Mobile policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
  • Ability to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. Specific vision abilities required; close vision, distance vision, color vision, peripheral vision, depth, the ability to look at the computer screen for extended periods of time. In addition, the employee must regularly lift and/or move up to 30 pounds.