State of Massachusetts EAEDC Cash Case Worker - North Shore in Salem, Massachusetts

_About DTA_


The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need of our services. The mission of the Department is to assist low-income individuals and families to meet their basic needs, increase their incomes and improve their quality of life. We serve one out of every nine people in Massachusetts – including working families, children, elders and people with disabilities. Our services include food and nutritional assistance, cash assistance, and employment supports. With our support, our clients are given the tools to improve their economic self-sufficiency.

This is a provisional appointment.



We are seeking qualified applicants for the position ofEAEDC Cash Case Worker.Our ideal candidate will provide exceptional customer service to all DTA clients as well as demonstrate knowledge of Emergency Aid to Elderly, Disabled, and Children (EAEDC) program and employment services. Our ideal candidate will be responsible for completing eligibility determination related activities, and helping clients access other services that could stabilize or improve the clients’ situation. On a daily basis, the ideal candidate will execute case management and case maintenance activities regarding cash assistance. The duties for this position include but are not limited to:

  • Perform all case maintenance and case management task related to EAEDC, as well as assist with additional assistance for benefits, referrals to other state agencies, health care providers and other resources to support clients as necessary.

  • Assist clients with determination of initial and ongoing eligibility for EAEDC and employment servicesand refers client to appropriate programs to obtain employment.

  • Prepare and deliver explanations of eligibility decisions.

  • Conduct interactive interviews; utilizing the agency’s PC based eligibility system.

  • Obtain, review, verify, interview and process client information anddetermine eligibility.

  • Ensure all tasks assigned are accurate and completed to the farthest point of completion.

  • Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

  • Report all Domestic Violence issues to the appropriate Domestic violence specialist immediately.

  • Ensure all clients are made aware of ADA services provided by the required staff.

  • Perform other related duties as required.


  • Demonstrate knowledge of referral sources available for providing services to clients, including available community support and social services resources.

  • Demonstrate knowledge of the social and economic barriers of the diverse client population and the related impact on employability and self-sufficiency; employment barriers, the economically disadvantaged and behavioral issues.

  • Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.

  • Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance, such as: worker's compensation, social security and unemployment insurance.

  • Ability to gather and assemble items of information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.

  • Ability to communicate and maintain accurate records effectively both orally and in writing.

  • Ability to understand persons from different ethnic, cultural and/or economic backgrounds.

  • Ability to demonstrate empathy toward those with physical and/or emotional stress and maintain a calm manner in stressful and/or emergency situations.

  • Ability to prioritize and organize several tasks.

  • Ability to demonstrate problem solving skills.

  • Ability to work under adverse working conditions.

  • Ability to use personal computer (PC) based systems and applications.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit click on "Information for Job Applicants".

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.


  • A Bachelor's or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience.

  • One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.*

Job: *Community and Social Services

Organization: *Department of Transitional Assistance

Title: EAEDC Cash Case Worker - North Shore

Location: Massachusetts-Salem - 45 Congress St

Requisition ID: 1700040I