Mercy Medical Center Clinton Executive Director, Human Resources, Mercy Medical Center and Trinity Health Of New England Springfield Market in Springfield, Massachusetts


3010_4150 Human Resources-4150

Expected Weekly Hours:



Day Shift

Position Purpose:

Responsible for operational leadership of Human Resources for Mercy Medical Center and Affiliates and the Springfield market of Trinity Health Of New England. Implements HR programs, services and initiatives to support Mercy Medical Center and Affiliates and Trinity Health – New England. Works with regional leaders, regional HR leadership and Trinity Health HR leaders to support HR service strategy; ensures local HR programs, services and initiatives are appropriately aligned with regional and system wide objectives. Collaborates with and serves as a trusted advisor to Mercy and Trinity Health – New England Hospital and PNO leadership teams. Is a member of the Mercy senior management team.

Job Description Details:


A Bachelor’s degree in Healthcare Administration, Business Administration or related field. Master’s degree in health care administration, business administration, or related field, preferred.

Ten or more years of progressively more responsible related work experience.

Solid understanding of health care standards, technologies, practices, and applicable state and federal regulations and accrediting agency requirements.

Leadership and management skills necessary to foster the growth and development of direct reports, motivate individuals and teams, and resolve problems in a diplomatic professional manner.

Interpersonal and relationship management skills necessary to effectively develop and foster collaborative working relationships with all levels of staff/management/leadership, influence results, and garner support.

Excellent oral and written communication, persuasion, negotiation and presentation skills. The incumbent must be able to clearly articulate and demonstrate commitment to high quality of care, and the mission and values of the Region and to inspire active support of these in others.

Strong analytical and critical thinking skills necessary to conceptualize ideas in an unstructured, fast-paced, dynamic and multifunctional environment requiring creativity, innovation, foresight, and mature judgment.

Willingness to operate in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.


Is familiar with, understands, incorporates, and demonstrates the Mission, Vision, and Values in behaviors, practices, and decisions of Trinity Health and Trinity Health Of New England.

Works with Regional CHRO and other regional HR leadership to develop short-term and long-range goals, objectives, and operational strategies for service delivery and provides HR leadership for Mercy Medical Center and Affiliates and Springfield area PNO HR function.

Provides oversight and direction in the delivery of HR operations including:

  • providing management oversight and support to the HR team;

  • providing mentoring, coaching, performance assessment and feedback;

  • advising on professional development and quality performance, and

  • giving informal coaching, mentoring or guidance to other local HR team members

Collaborates with Regional and HR specialty leaders in order to determine locally-defined approaches/solutions (when business situations warrant) and develops action plans and facilitates the implementation of HR services.

Engages and partners with Hospital and PNO leadership and management on developing action plans and initiatives focused on improving work relationships, building morale, and increasing employee engagement, satisfaction, productivity and retention.

Engages, communicates and educates leadership and management on significant, relevant changes in HR policies and programs.

Collaborates and actively participates with compensation & benefits leaders to identify and determine local business needs. Works to establish an effective approach to implementing, communicating and processing compensation and benefits programs.

Leads local efforts to analyze and evaluate results of employee and executive performance management processes; identifies gaps and proposes plans to close such gaps.

Performs context/analytic support to business leaders which involves providing guidance in interpreting and ascertaining business/operational reports and performance analysis data as it pertains to the areas of Talent and Workforce Management and other HR Operations.

Partners with business leaders to determine appropriate workforce measures and metrics needed to assess colleague performance and overall business impact. Analyzes and presents workforce measures and other related metrics to the Regional CHRO and to Hospital leaders for use in resolving issues and driving business.

Responsible for Colleague & Labor Relations, understand, analyze and support needs for Mercy Medical Center which may include planning for and responding to union organization efforts and implementing union representation management programs and tools supporting labor contract negotiation and interpretation. Leads coordination, preparation, and facilitation of union contract negotiations for bargaining agreements.

Supports and facilitates the development of action plans and initiatives focused on driving employee engagement to support departmental and organization strategic objectives. Takes a lead role with the management team to assure continual focus on improved colleague engagement throughout the organization.

Meets Trinity Health – New England Guiding Behaviors including interpersonal communication and professional conduct expectations. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behavior, practices and decisions.

Maintains a working knowledge of applicable Federal, State and local laws and regulations. Trinity Health's Organizational Integrity Program, Standards of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints.

Must be able to travel to the various Trinity Health Of New England sites as needed.

To perform this job successfully, an individual must be able to perform the competencies/essential functions satisfactorily with or without reasonable accommodation.

Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.

Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.