Caring Health Center Health Connector Navigator in Springfield, Massachusetts
Health Connector Navigator (Temporary Grant position ending July 31, 2018) Minimum Requirements: 1. Complete written and verbal fluency in English. Fluency in another language is a plus. 2. Associate?s or technical degree in a health-, human services-, or education-related field, or equivalent professional or lived experience. 3. Personal or professional commitment to health equity, and understanding of barriers to access experienced by target communities. 4. Clear writing skills, including the ability to write emails and reports in a professional, organized, and consistent manner. 5. High level of computer literacy, including the ability to navigate web databases, Microsoft Office applications, servers, and web browsers. 6. Excellent interpersonal communication skills, including with diverse, limited-literacy, and non- English-speaking audiences. 7. Ability to assist individuals with a compassionate and professional demeanor, and to exercise patience and tolerance with individuals who are confused or frustrated. 8. Ability to practice discretion and adhere to state and federal policies when handling confidential patient information. 9. Ability to problem-solve independently, as well as cooperate with a close, hard-working team. 10. Ability to quickly respond to phone calls, emails, and verbal requests and follow through on commitments. 11. Ability to maintain an organized, clean, and professional workspace. 12. Ability to conduct outreach on some evenings and weekends. 13. Access to personal transportation to conduct outreach. Principle Responsibilities and Duties: 1. Achieve and maintain annual certification as a Navigator by the Massachusetts Health Connector. 2. Participate in continuous trainings, both independently and as part of a team, around health insurance eligibility, applications, policies, subsidies, and tax credits. 3. Serve as a primary point of contact for diverse individuals seeking assistance with health coverage and other health care needs. 4. Schedule appointments and maintain walk-in availability to assist individuals with health insurance eligibility, applications, policies, subsidies, and tax credits. 5. Respond to phone calls, emails, and requests from internal front-end staff, providers, and clinicians who have patients in need of health insurance assistance. 6. Independently manage a client caseload, including timely follow-through to ensure individuals? needs are met. 7. Consult with Navigator Program Director to escalate and resolve unique and problematic cases. 8. Regularly conduct public outreach activities to raise awareness of health coverage under the Affordable Care Act. Actively engage with community members and distribute impartial educational information. 9. Support the Navigator Program Director with data collection and reporting of program activities. 10. Regularly participate in team meetings to strategize around program goals and outreach approaches.