Commonwealth Care Alliance Job Details: Clinical Support Coordinator in Springfield, Massachusetts

Job Details: Clinical Support Coordinator

On-Line Application

  • Vacancy NoVN1766

Posting TitleClinical Support Coordinator

Location CitySpringfield

Language Requirement

Job Description

Position Summary

This position includes a variety of support functions for clinical staff, team leads and clinical managers. These functions are related to overall workflow for Senior Care Options(SCO) and One Care clinical staff, as well as managing a variety of communications requests as directed by the clinical team members.

This position will provide administrative tasks for the office as needed.

Key Responsibilities

  • At request of clinician, schedule patient appointments for referrals to specialists.

  • Initiate referrals(appointments) and provide documentation to home care agencies for services, specialists, and specialists as requested by clinicians.

  • Monitor status of referral request and follow-up as necessary to ensure patient receives service on timely basis.

  • Responsible for drafting patient related correspondence as requested by clinicians.

  • Triage calls from members, families, caregivers, providers, agencies and enter telephone encounters for members related calls and also call or email for important/urgent calls to appropriate clinicians.

  • Scan documents and necessary medical records into eCW.

  • Input clinical parameters including lab results and immunizations into eCW.

  • Fax information and/or prescription orders to pharmacies at request of clinicians.

  • Track program enrollees for site area (i.e. Charlestown, LMV, Boston, South of Boston.).

  • Obtain medical records or discharge summaries for members as needed.

  • Order DME as requested by clinicians and enter authorizations into eCW.

  • Maintain inventory of vaccines and order as needed.

  • Maintain inventory of medical supplies and order as needed.

  • Track medical supply/vaccine ordering on Excel spreadsheet.

  • Track temperature reading for refrigerator in medical supply room.

  • Schedule appointments, intake patients and medical assist for physician visits.

  • Follow up on hospital admissions and track hospital log.

  • Other related duties maybe assigned.

Minimum Qualifications

  • Associate's Degree or equivalent experience.

  • Minimum Years Experience Required 3-5 years.

  • Ability to prioritize workload and manage multiple projects simultaneously.

  • Ability to problem solve with minimal supervision.

  • Excellent written and verbal communication skills.

  • Excellent organizational skills.

  • Knowledge of medical terminology.

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/ RN license (if applicable).

Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.