Aaron's Inc Customer Service Technician in Taunton, Massachusetts

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Aaron’s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a Customer Service Technician, you’ll serve as Aaron’s ambassador, upholding our commitment to excellence by working directly with our customers in a professional manner while selling our name brand products, providing unparalleled service and support, and delivering top quality products and services. You will receive expert training on all the latest model products from electronics to furniture to appliances. Additional responsibilities include field sales, merchandise handling and troubleshooting. Reviewing lease agreements with the customer is occasionally required. As an Aaron’s Customer Service Technician, the difference is personal and your ability to build strong relationships with customers is critical to our success. Connect with Aaron’s today and see what we have to offer!

Job Duties

Sales

Will handle telephone and showroom sales when needed.

Assist in field marketing programs as requested by store management

Deliver prescribed company advertisements/flyers when in field

Service

Responsible for all service calls with direction from sales manager.

Responsible for testing all units immediately from service center prior to customer return.

Responsible for testing all units and troubleshoot potential problems immediately upon return from the customer’s home with the supervision of Sales Manager.

Initiate service calls and add to current open service calls.

Showroom & Warehouse

Responsible for repairing broken merchandise that would have been otherwise deemed worthless.

Maintaining the store’s warehouse in a neat and orderly manner

Assist in maintaining the showroom floor as per company guidelines

Works alongside Sales Manager to keep warehouse organized and clean.

Delivery

Verify correct product and accessories for delivery or return

Ensure that all merchandise is clean and in operating condition prior to delivery

Review necessary information sheets

Load, secure and protect product in delivery vehicle

Offload, install and demonstrate merchandise

Ensure that delivery schedule is followed

Deliver merchandise to customers’ homes and businesses‐without additional damage

Assist with merchandise returns‐load and service product in vehicle

Document all vehicle movement on daily route sheets

Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met

Confirm customer identification, collect money and obtain customers’ signature on lease agreements

Product Installation & Education

Offload, install and demonstrate merchandise to achieve maximum customer satisfaction

Merchandise Returns, Service Calls & Product Refurbish

Perform routine service calls, product exchanges and assist with merchandise returns

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Showroom & Warehouse

Assist in maintaining the showroom floor and store’s warehouse

Additional duties

Other tasks as assigned by management

Job Requirements

Strong technical skills or working knowledge of electronic products

Position routinely requires lifting, loading, and “dollying” heavy merchandise

Neatly groomed appearance

Strong technical skills or working knowledge of electronic products

Maintain professional appearance

Good communication skills

Good driving skills and the ability to legally operate the Company truck

As a Customer Service Tech at Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays

Bonus & commission opportunities

Five day work week, Sundays always off!

Medical, dental & vision insurance

401(k) plan

Life insurance

Disability benefits

All Customer Service Techs must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Aaron’s Driver Qualification Policy. A drug screening and criminal background investigation with job performance reference check are also required.