South Shore Bank Customer Information Specialist in Weymouth, Massachusetts

Responsible for knowledge and expertise in utilizing customer interface technology, electronic delivery systems and numerous software applications used by the Bank Assists/Advises customers by electronic delivery systems with transactions Assists/Advises consumers/customers by electronic delivery systems with new account services (including additions or changes in customer accounts). Proactively cross sells via electronic delivery systems by identifying sales opportunities and follows referral procedures Responds to customer/consumer inquiries via electronic delivery systems for information and helps to resolve customer/consumer questions/ issues/complaints in a courteous, timely manner. Projects a positive and highly professional image of the Bank by providing high quality customer service Reviews electronic banking reports and processes as applicable Maintains pending online account opening applications Keeps current on changes in technology, electronic and alternative delivery methods Achieves established goals, both individual and departmental Appropriately uses supervisory authority in support of certain product transactions Distributes written and oral instructions and/or memo Studies and standardizes procedures to improve efficiency Protects the confidentiality of all financial data relating to bank operations and its customers. Processes check orders Available to work flexible hours 7AM-7PM, including Saturday Other duties, both related and unrelated to the above, may be assigned and, therefore, required SECONDARY DUTIES Backup for Deposit Operations Assists as needed in departmental requests Attends internal/external seminars and training as related to job duties (may occur after normal work hours) Qualifications: EDUCATION and/or EXPERIENCE High School Diploma or GED required, Associates? Degree or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience. Strong verbal/written communication and organizational skills is a must. Experience with electronic delivery systems including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc. is preferred. Bank teller/Customer call center experience is required. Starting pay $18.83 health, dental, vision, vacation, 401K, sick, Hours 10-7:15 & Sat 6:45-2 - Tuesday is day off