Quad/Graphics Account Manager in Woburn, Massachusetts

Our Commercial Specialty team specializes in creative, innovative print solutions that set our customers’ marketing materials apart from the competition. From initial concept through delivery, we create stand-out print materials that delight and engage the target audience, increase response rates and amplify our customers’ brand.

Commercial & Specialist provides Integrated and Innovative printing and marketing services that attract, engage and drive conversations. Localized marketing solutions, backed by a national platform of state of the art technology helps us communicate with your target audience easier and more powerfully. Creating engaging experiences through coordinated cross-channel marketing solutions that distinguish your brand from the competition.

Responsibilities:

  • Serve as main point of contact on all print campaigns and liaison between the client, other team members and print vendors by facilitating as project manager to drive these campaigns to successful completion.

  • Build project plans to hit key milestone deliverables from inception to invoice. This includes day-to-day customer contact, management of all details related to ongoing projects, account development (sales) and ownership of overall brand and account strategy.

  • Provide local support for sales, design and production.

  • Effectively communicate with sales and project coordinators.

  • Work within an overall account team, and be responsible for leading all efforts related to fostering a strong business partnership between assigned customer and the QG team.

  • Serve as liaison from sales and the customer to various operational areas including but not limited to Customer Service, Scheduling, Purchasing, Prepress, Press, Finishing, and Distribution.

  • Act as in-house account leader, responsible for managing every aspect of the “C&S experience” for the customer and achieving pre-determined sales thresholds.

  • The ability to read, write and comprehend complex projects and be a pro-active problem “preventer” as well as a dynamic problem “solver"

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Qualifications:

  • Qualified candidate must have a general understanding of the print process

  • Bachelor’s Degree or equivalent years or experience

  • Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment. Strong Excel knowledge is a must.

  • Minimum of 3 years’ experience in Customer Service, Account Management or equivalent role required.

  • Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills.

  • The ability to manage multiple tasks and priorities in a fast-paced environment.

  • Excellent communication skills, both written and verbal.

  • A self-starter requiring little day-to-day direction.

  • Has the ability to work independently and collaboratively. Able to thrive in a team environment.

Preferred:

  • 3+ years of experience in commercial offset print, digital print or large format printing.

  • Experience in the commercial print manufacturing environment.

  • Project Management Certifications would be helpful in this role.

Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k) and profit sharing plans, holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace

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