American Tower Collections Analyst in Woburn, Massachusetts
_SUMMARY:_ The Collections Analyst reconciles and reduces receivable balances, with results measured by an over 60-day gross accounts receivable ("AR") (inclusive of over 90) balance reduction goal. The incumbent will manage a high call volume and consistent follow up to resolve past due balances. This incumbent will work independently with limited supervision from the Supervisor and must have a strong sense of urgency and aggressiveness to collect balances associated with wireless and broadcast customers.
_ESSENTIAL DUTIES:_ * Reduce receivable balances by interpreting lease language or reviewing purchase orders, auditing billing amounts, researching pay histories and collecting past due balances on rent or purchase order-based receivables. * Collect and reconcile receivable balances for existing customer base, driving the balance through to resolution and ensuring that billing is accurate going forward. * Audit lease documents or purchase orders to validate billing, identify necessary billing adjustments and complete paperwork to support changes. * Initiate telephone and/or customer contact and initiate timely escalation for Supervisor review when needed. * Support a high volume of customers by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolution of outstanding balances. * Administer past due or default notices and work with management to decide if account should be written off, taken to litigation or sent to collection agency. * Maintain current collection notes for disputed items or at the contract, parent, or transaction level if applicable using SunGard’s “Get Paid” AR software. * Establish and maintain positive interactions with internal departments, such as Leasing Operations, Legal, Site Acquisitions, Site Leasing Management, Engineering, Acquisition, Zoning and Permitting, and Redevelopment to resolve customer disputes in a timely manner. * Provide timely and accurate AR reporting for contracts or invoice aging balances.
*OTHER:* Other duties as assigned
* * *SUPERVISORY RESPONSIBILITIES:* None
* * *QUALIFICATIONS:* * Excellent follow up skills * Positive team player * Detail oriented; able to multitask and meet deadlines * Strong Microsoft Office suite skills, particularly Excel * Ability to work with functional groups and different level of employees throughout the organization to effectively and professionally achieve results * Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs * Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively * Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment * Strong track record of building and maintaining solid relationships with internal and external customers and vendors. * Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions
* * *EDUCATION AND EXPERIENCE:* * Bachelor's degree preferred * Between 1–3 years of collections experience in an AR environment required * Account reconciliation experience in an AR environment preferred * Oracle experience preferred
Approximately 100% performed in climate-controlled internal office environment working under normal office conditions. No travel is expected to be required in support of the position’s responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.
American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.
Job: *Analyst Collections
Title: Collections Analyst
Requisition ID: 170000AY