Job Information
East Boston Neighborhood Health Center Supervisor Operations in 1601 Washington Street, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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Time Type:
Full time
Department:
South End Hass Primary Care
All Locations:
1601 Washington Street, 400 Shawmut Avenue
Position Summary:
The Operations Supervisor for South End Primary Care plays a crucial role in supporting the Department Leadership by overseeing the development, coordination, and monitoring of departmental workflows. Reporting to the Senior Director, this position is responsible for managing provider EPIC schedules and templates, creating and refining workflows, and ensuring compliance with departmental and NeighborHealth policies.
Key Responsibilities:
Develop, edit, and release provider templates in EPIC.
Process time-off requests and coordinate team coverage under the guidance of the Senior Director.
Create and update the physician after-hours on-call coverage schedule and liaise with the on-call service agency as needed.
Coordinate and adjust support staff schedules to optimize patient flow and access.
Assess staffing levels for practice support staff and provide recommendations to the Senior Director.
Maintain department contact information and update relevant parties (e.g., Telecom, HR, IT) of any changes.
Assist in scheduling and coordinating weekly department meetings, including securing meeting space, confirming speakers, and managing CME/CEU conference paperwork.
Collaborate with the Medical Staff Office to ensure accuracy of provider schedules and payroll information.
Supervise non-clinical staff, including organizing orientation for Practice Secretaries, planning, coordinating, and leading regular staff meetings.
Order supplies and monitor department inventory to maintain adequate stock levels.
Act as the liaison to IT for the South End Primary Care, focusing on template management, team pools, and development of tools (e.g., smart phrases, smart sets) to support practice redesign and conference room scheduling.
Adhere to all NeighborHealth and departmental policies and procedures.
Education:
- Bachelor’s degree in healthcare administration or a related field.
Experience:
Minimum of 2 years in a healthcare business environment.
1-2 years of experience in a team leadership and/or supervisory role.
Direct customer service experience, ideally in the healthcare field.
Skills and Abilities:
Proficiency in EPIC or other electronic medical records systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to prioritize and manage multiple projects effectively.
Strong oral and written communication skills.
Analytical skills to review reports and identify trends/issues.
Proven customer service abilities.
Benefits:
Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacation, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
Pay:
- Salaried position starting at $50,231 up to $75,347 depending on experience
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…