Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

State of Massachusetts Waiver Program Supervisor in 600 Washington Street, Massachusetts

The Massachusetts Rehabilitation Commission (MRC) is seeking a dedicated, and mission-driven individual with program management experience and staff supervision experience to fill the role of Regional Waiver Supervisor. In this role the selected candidate will be responsible for administrative and clinical supervision of the Waiver Program Coordinators, responsible for needs assessment, collaborate with transition coordinators to ensure continuity of care, service plan development, service authorization activities, and statewide implementation and monitoring of individualized service plans (ISP) for ABI-N and MFP-CL waiver enrollees/participants. The ISP planning process will determine what ABI-N and MFP-CL waiver services and supports, Medicaid State Plan services, and unpaid or informal caregiver supports are needed to support the waiver participant to live safely in the community. The Regional Waiver Supervisor will ensure that staff carry out assigned outreach activity to ensure that potential waiver applicants are aware of the waiver programs and ensure that all staff are conducting outreach as assigned. Incumbents of this position must be able to use technology required for the job, including technology critical for remote work (e.g., Zoom, Outlook calendar, Teams, etc.) and participation in agency activities. MRC is a learning and participatory performance culture with an emphasis on high performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls, achieving learning and performance goals). In addition, MRC is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation and transformation and change, and creating a culture of agility, excellence, and belonging. _Duties and Responsibilities (these duties are a general summary and not all inclusive)_: * Provide ongoing guidance and training, including consultation and assistance with particularly complex cases, including requesting and coordination additional clinical consultation as needed. * Assist in coordinating in-service required trainings and ensure that all supervisees have completed required trainings. Assess need for additional group or individual trainings and provide or arrange for the provision of such trainings as necessary. * Assist in the hiring, performance management and evaluation process. * Participate in the intake process to ensure adherence to established and required policies and procedures as well as assist in assigning cases to staff, monitor caseload levels, and manage caseloads and assignments to ensure the most efficient and effective operations. * Facilitate and assist in outreach, including assigning facilities and specific individuals as requested by MassHealth; monitor staff performance and timeliness in conducting outreach; direct outreach in person as requested and assigned. * Monitor staff documentation in all required systems and ensure that it is accurate, timely, and professionally completed. * Participate in clinical conferences, ISP meetings and administrative team meetings as necessary. * Conduct detailed reviews of supervisees’ case work to ensure adherence to established standards of practice and quality assurance requirements including the minimum provision of quarterly face-to-face visits with each assigned individual, and more frequently as necessary to ensure health and safety and satisfaction with all community-based long-term services. * Review and ensure the assessment process and the Individualized Service Plans developed by supervisees are person-centered, address the health and safety needs of participants, and are implemented in a timely fashion with careful consideration and accommodations for communication or accessibility needs. * Ensure that documentation of supervisees is timely, complete, meets quality assurance standards, and is in compliance with all MassHealth and MRC requirements. Such documentation includes but is not limited to written assessments, summary reports, contact notes, communication logs, progress notes, individualized service planning, and team meeting summaries. _Required Qualifications_: * Knowledge of the principles and practices of human resource management including behavioral techniques, planning, forecasting, organizational development, etc. * Competent in use of current technology, including Microsoft office (particularly Outlook calendar, Teams, Excel, and Word), Zoom, and WebEx, ability to learn and to then teach new technology as it is implemented, and the ability to work with others in the agency to implement changing work technology. * Demonstrated ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. * Ability to communicate effectively in oral and written formats, write concisely, express thoughts clearly and develop ideas in logical sequence. * Capacity to exercise discretion in handling confidential information as well as the ability to give written and oral instructions in a precise, understandable manner, able to understand instructions provided in either written or oral format and to clarify instructions as needed. * Solid ability to adjust to varying or changing situations to meet emergency or changing program requirements. * Aptitude to understand, explain and apply the laws, rules, regulations, policies, procedures, etc., governing assigned unit activities, to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations and the ability to gather information by examining records and documents and by questioning individuals. * Understanding and the ability to determine proper format and procedure for assembling reports and other requested information, including the general knowledge of the methods of report writing. _Preferred Qualifications_: * Familiar with community services; comfortable providing support to individuals living in their own homes. * MSW, MA in psychology, or other related field preferred. * Experienced in supervising others, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. * Competent in use of current technology, including Microsoft office (particularly Outlook calendar, Teams, Excel, and Word), Zoom, and WebEx; able to learn and to then teach new technology as it is implemented. * Comfortable in an environment of growth and change. _About the Massachusetts Rehabilitation Commission_: The Massachusetts Rehabilitation Commission (MRC) promotes equality, empowerment, and independence of individuals with disabilities. These goals are achieved through enhancing and encouraging personal choice and the right to succeed or fail in the pursuit of independence and employment in the community. The MRC provides comprehensive services to people with disabilities that maximize their quality of life and economic self-sufficiency in the community. For more information about our agency and programs visit:www.mass.gov/mrc _Total Compensation_: As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance program * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program _Pre-Offer Process_:/ / A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants." As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. * Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form. For questions, please contact the Executive Office of Health and Human Services Office of Human Resources at 1-800-510-4122 and select option #2. Applicants should submit aresumeand cover letter for the Waiver Program Supervisor requisition. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: No substitutions will be permitted for the required (B) experience. *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Massachusetts Rehabilitation Commission *Title: *Waiver Program Supervisor Location: Massachusetts-600 Washington Street Requisition ID: 220005LN

DirectEmployers