Public Storage Customer Service-Self Storage Mgr in Agawam, Massachusetts
Our Property Managers strive to be the best Customer Service Representatives in the industry. As a Property Manager, you provide superior customer service and a positive experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our Property Manager position is perfect for you and we will train you to succeed. * Work independently at multiple locations within your District; spend time both inside and outside our property offices * Assess customer storage needs and recommend appropriate solutions for a positive move-in, including offering applicable packing and moving supplies * Take pride in the appearance of your property by keeping surfaces and high-touch areas clean; including sweeping, mopping, debris removal, and wiping windows * Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent * Manage, audit, balance cash drawer; prepare and make daily deposits * Exceed and maintain company goals and expectations at your assigned properties and get rewarded for it! * Help keep customers current with payment and make collection calls when required * Address customer calls or concerns regarding storage units and accounts Benefits: Total Rewards package available to our team: * Work-life balance through flexible scheduling * Cost effective health offerings such as medical, dental, and vision * Telemedicine for easier access to healthcare professionals * Tax-free Flex spending accounts to cover you and your dependents * Paid Time Off and Sick Time * Build your retirement nest egg quicker through our 401k with company match * Basic life and accidental death insurance at no cost to you Employee Discounts and Perks are also available! * Health and fitness-related partnerships * Legal services, Home and Auto Insurance, and even pet insurance * Exclusive discounts on a wide variety of vendors, merchants, stores, etc. * Ticket and entertainment, travel, and local deals Our Property Managers also enjoy monthly bonus opportunities and career progression We offer best-in-class-training to support your journey with us and enhance your skills On-site company housing is available to employees at many of our locations Hourly rate of $13.50 Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies. About Us: Since opening our first self-storage facility in 1972, we've grown to become the largest owner and operator of self-storage facilities in the world. With our customer focus and a significant presence in major markets, we've maintained a leadership position in the self-storage industry for almost half a century. We owe our success to our driven and talented groups of people across all levels of our organization; from our Property Managers who greet and assist our customers every day to our District Managers who strive to ensure each member of their team is trained for success; our Corporate team-members and Company Officers work passionately to provide Field Management with tools required for them to succeed. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. Be a part of our thriving community! All your information will be kept confidential according to EEO guidelines.