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OMG Service Delivery Manager in Agawam, Massachusetts

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and other construction industries worldwide. Based in Massachusetts, with manufacturing facilities outside of Springfield, MA, Chicago, IL and Asheville, NC, OMG is an equal opportunity employer valuing integrity, teamwork, diversity, trust, respect, communication, accountability, proactive performance and a passion for excellence! Position OMG is dedicated to delivering products to our customers on time and cost effectively. The Service Delivery Manager uses customer demand to drive the flow of assigned product lines from supply chain through to distribution. Reporting to the Operations Manager, or a Senior Service Delivery Manager, this key position utilizes strong pull through and Kanban management to ensure on-time product delivery, and continuous improvement tools to respond when delivery falls short of goals. The Service Delivery Manager plays a critical role in how work flows across our Kanban boards and takes the lead on inventory management to ensure volume meets demand. Key to success in this role is an excellent understanding of Kanban and lean tools capable of improving delivery and reducing missed fill rates. The Service Delivery Manager must possess strong communication, cross functional teamwork and collaboration, and change management skills to be effective. Responsibilities * Promote Safety as the Number One Priority of all OMG employees. * Utilize True North Business Metrics to drive Operations Excellence. * Set Kanban levels using the Sales, Inventory, Operations Planning (SIOP) process, coordinating on-time delivery of product to the customer. * Improve the efficiency of workflow across the Kanban boards as a means of meeting delivery expectations. * Regularly check Kanban boards and ensure that work items are not blocked. * If tasks are delayed more than expected, address the topic with its owner and offer help in resolving problems. * Maintain current understanding orders, inventory and potential delivery misses. * Communicate delays on key orders or orders for key customers. * Make sure policies and processes related to Kanban and workflow are followed by team members. * Facilitate change and continuous improvement activities as necessary to address issues with workflow (identify best practices in the industry). * Utilize data from Kanban boards as the basis for communication and issue resolution. * Push "5 Why" and other countermeasure tools until root causes are identified. * Support production planning utilizing data from Kanban system and SIOP. * Support distribution to maintain optimal inventory levels. * Actively participate in GEMBA. * Perform other tasks as assigned. Requirements * Bachelor's Degree in a related field. * 3+ years of experience in Kanban management (manufacturing preferred). * Strong understanding of Lean principles, including 3+ years of hands on application (Six Sigma certification preferred). * Understanding of Kanban and utilizing lean tools to achieve efficient work flow. * Understanding of production planning and inventory management as they relate to Kanban systems. * Strong bias for action. * Proficient with computers and software systems (including Microsoft Suite and common materials management software (QAD preferred)). * Ability to prioritize well, communicate clearly and compellingly, and effectively influence cross functional teams. * Ability to influence change and achieve mutual understanding on need for process based tool utilization. * Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; demonstrated strong bias for action * Strong analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and drive effectiveness. * Ability to stand, walk, talk and hear. * Positive attitude, good judgment and excellent time m

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