Massachusetts Veterans Jobs

Description We are offering a long term contract employment opportunity for a Bilingual Customer Service Representative in Amherst, Massachusetts. This role is primarily focused on providing exemplary customer service in a call center setting, ensuring the accurate and efficient processing of customer applications and data entry, and maintaining precise customer records.

Responsibilities:

• Efficiently answer inbound calls and respond to customer inquiries.

• Provide top-notch customer service in a call center environment.

• Accurately process customer applications.

• Maintain detailed and accurate customer records.

• Handle both inbound and outbound calls professionally.

• Utilize Microsoft Excel and Microsoft Word for data entry and record keeping.

• Efficiently handle email correspondence with customers.

• Accurately enter customer orders into the system.

• Schedule appointments as required.

• Monitor customer accounts and take appropriate action as necessary. Requirements • Proficiency in both spoken and written English and another language

• Experience in a call center, customer service role

• Ability to handle inbound and outbound calls effectively

• Excellent data entry skills with a keen attention to detail

• Demonstrated ability to correspond professionally through email

• Proficiency in Microsoft Word and Microsoft Excel

• Experience in order entry

• Ability to schedule appointments and manage a calendar

• Strong interpersonal skills and the ability to resolve customer issues in a courteous manner

• Demonstrated ability to work in a high-pressure environment and multitask

• Willingness to work in different shifts to accommodate customers in various time zones.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .