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University of Massachusetts Amherst Custodial Operations Supervisor (Facilities Services) in Amherst, Massachusetts

Custodial Operations Supervisor (Facilities Services)

Apply now ( Job no: 522322

Work type: Staff Full Time

Location: UMass Amherst

Department:Facilities Services


Categories: Custodial, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the direction of the Director of Facilities Services, the Custodial Operations Supervisor (COS) performs administrative and operational responsibilities for the Facilities Services Department of the Auxiliary Enterprises Division during weekends, evening hours and some daytime hours as required. The COS functions as the Director of Facilities Services in his/her absence.

Essential Functions

  • Responsible for administrative and operations of the functioning of the Auxiliary Enterprises Facilities Services department during evening hours.

  • Coordinate and oversee the activities of the second and third shift custodial staff within the Division. Set standards for work performance and oversee compliance with the standardized custodial program.

  • Assist in the development, implementation and evaluation of Facilities Services policies and procedures as well as staff training programs.

  • Serve as the primary liaison with the Campus Activities Office staff and student organizations sponsoring evening and weekend events in the Auxiliary Enterprises Facilities Services department. Assist all other departments in the Division in serving guests during evening and weekend hours.

  • Participate in the planning of major events in the Auxiliary Enterprises Facilities Services department in terms of safety, security, and staffing.

  • Interact with and call upon other campus departments (i.e., Physical Plant, Public Safety, Campus Activities Office, and Conference Services) as necessary to ensure smooth functioning of the Auxiliary Enterprises Facilities Services department during evening and weekend hours.

  • Respond to emergency, security, maintenance, or other operational emergencies within the Auxiliary Enterprises Facilities Services department, taking appropriate steps to correct the problem, safeguard the occupants of the Auxiliary Enterprises Facilities Services department and maintain services in an orderly fashion.

  • Maintain log of issues, incidents, etc. incurred during evening and weekend hours; prepare reports and inventory records as required.

Other Functions

  • Performs other duties as assigned.

  • Understands, is committed to, and supports affirmative action and non-discrimination goals and customer focused quality services.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Associate’s degree and five (5) years of related experience or a High School diploma and seven (7) years of related experience in custodial facilities management.

  • Supervisory experience.

  • CPR Training Certification required.

  • Strong communication skills (oral and written).

  • Excellent interpersonal skills and ability to work with people of diverse backgrounds.

  • Proficiency with Microsoft Office suite

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in related field.

  • Knowledge of union agreements and the ability to foster a harmonious relationship with various campus labor groups.

Physical Demands/Working Conditions

Requires the ability to balance, drive, carry, push, pull, stand, bend, reach, twist, lift and perform repetitive movements.

Additional Details

This position is designated as essential personnel.

Work Schedule

Varies depending on dept. needs; may be required to work evenings, weekends, and holidays.

Salary Information

Level 28

PSU Hiring Ranges (

Special Instructions to Applicants

Along with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Feb 2 2024 Eastern Standard Time

Applications close: May 2 2024 Eastern Daylight Time