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University of Massachusetts Amherst Custodial Services Manager in Amherst, Massachusetts

Custodial Services Manager

Apply now ( Job no: 522233

Work type: Staff Full Time

Location: UMass Amherst

Department:Custodial Services

Union:Non-Unit Exempt

Categories: Custodial

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Custodial Services Manager is responsible for planning, managing, budget control, supervision, operations, and outreach activities encompassing custodial services in all assigned residential, academic, and/or administrative buildings on the Amherst campus and designated properties.

Essential Functions

  • Manage in-house workforce of Supervisors of Janitors, Maintainer II's, and Maintainer I's as well as custodial services contractors.

  • Provide tactical planning, scheduling, prioritizing, and directing work against competing demands. Develop, implement, and maintain systems, policies and procedures that support effective, efficient and ethical custodial operations. This includes, but is not limited to, staffing and scheduling logistics; customer service protocols; compliance, reporting and referral expectations; time keeping; documentation and organization of daily operations, supplies and equipment; etc.

  • Oversee inspections and audits by direct reports to ensure a well-disciplined approach to quality control and assurance.

  • Provide opportunities for competency-based learning and engage staff in unit, department, divisional and institutional goals and events.

  • Lead regular and effective meetings. Provide context for decisions. Foster open lines of communication. Maintain confidentiality, and cultivate a staff culture rooted in collaboration, civility, adaptability, and professionalism.

  • Participate in discussions related to staff planning and resource allocation.

  • Participate in sensitive employee-related matters, such as acting as a grievance hearing officer and/or conducting labor relations discussions with decision-making authority for assigned area.

  • Use access to sensitive and/or not-yet-public university-related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosure to others.

  • Oversee the distribution of work tasks to appropriate staff/crews. Use data to establish and maintain best practices and recommend changes that positively impact the organization. Ensure effective utilization of Computerized Maintenance Management System (CMMS) and other software to manage resources. Prepare reports, presentations, and other communications using CMMS, PeopleSoft, and the Microsoft Office suite.

  • As applicable, track and monitor the progress of hazardous material remediation performed by staff.

  • Develop and implement procedures to assure quality improvement and ensure commitment to customer service. Meets routinely with campus customers.

  • Provide oversight to ensure results are achieved.

  • Fiscal responsibilities

  • Manage personnel expenditures and equipment and supply inventories.

  • Advise on goals to maximize performance and usage of resources.

  • As applicable track and monitor the progress of hazardous material remediation performed by staff.

  • Develop, implement and maintain systems, policies and procedures that support effective, efficient, and ethical custodial operations; which includes, but is not limited to - staffing and scheduling logistics; customer service protocols; compliance, reporting and referral expectations; time keeping, documentation and organization of daily operations, supplies and equipment; etc.

  • Ensure effective utilization of (CMMS/TMA) and GoSpotCheck to management staffing resources.

  • Prepare reports, presentations, and other communications.

  • Collaborate with campus organizations, including Physical Plant, Environmental Health & Safety, Design & Construction Management, Customer Service Representative, and Campus Planning, to coordinate services, provide direction, and follow through on requests.

  • Provides staff guidance, development, and discipline in order to hire staff and provide training, supervision, and evaluation of direct reports

    Other Functions

  • Perform related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.

  • Understand responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.

  • Contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.

  • Serves as 2ndstep grievance officer.

  • Essential position.

  • Understands responsibilities with respect to Title IX, Clery, bullying, and harassment compliance requirement.

    Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Associate’s Degree and seven (7) years of progressively responsible management and supervisory experience in the field of custodial services or facilities operations –OR-Bachelor’s Degree plus five (5) years of progressively responsible management and supervisory experience in the field of custodial services or facilities operations required.

  • Demonstrated experience in budget planning. Excellent computational skills.

  • Excellent interpersonal skills including ability to relate effectively with highly diverse work force; ability to establish and maintain positive, effective working relationships; commitment to team success, clear communication (oral and written), and active listening skills.

  • Massachusetts Class D Driver’s License required upon hire.

  • Computer proficiency with word processing/database software, such as Microsoft Office, including Word, Excel, and PowerPoint. Experience using Computerized Maintenance Management System (CMMS) or similar software to manage resources and analyze data.

  • Ability to work independently, effectively managing routine work and assigned projects, reporting workplace concerns to supervisor, and engaging in solution focused practices.

    Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Association of Physical Plant Administrators (APPA) or International Sanitary Supply Association (ISSA) Certification

  • APPA Leadership Institute Certification

  • Experience using The Maintenance Authority (TMA) work order system

  • Experience in higher education academic and/or residential setting.

  • Experience in zone custodial cleaning model.

  • Experience working in unionized environment

    Physical Demands/Working Conditions

  • Ability to engage in significant physical activity in the field, including inspecting buildings and responding to emergencies whenever required.

  • Ability to work extra/irregular hours, including nights and weekends, during campus weather and facility-related emergencies.

  • May be required to work nights (and or days) weekends.

  • May be required to change shift for agreed upon period.

    Work Schedule

  • Typical work schedule will vary by position. This position is 7 am to 3 pm, with the possibility to adjust to 8 am to 4 pm.

  • Required to work some weekends.

    Salary Information

Level 29

Exempt Hiring Ranges (

Special Instructions to Applicants

Along with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jan 30 2024 Eastern Standard Time

Applications close: Apr 30 2024 Eastern Daylight Time