Massachusetts Veterans Jobs

Description We are offering a short term contract employment opportunity for a Customer Service Representative in the Education sector located in Amherst, Massachusetts. As a Customer Service Representative, you will be the first point of contact for admissions and financial aid inquiries, and will play a critical role in ensuring a smooth and efficient customer service experience for all.

Responsibilities:

• Act as the primary point of contact for admissions and financial aid inquiries.

• Efficiently process incoming calls and emails, providing accurate and timely information.

• Direct calls to appropriate departments to ensure quick resolution of inquiries.

• Provide guidance to visitors, assisting with scheduling tours and answering queries.

• Maintain detailed and accurate customer records.

• Utilize Microsoft Excel and Word for data entry and order processing.

• Ensure all inquiries are responded to in a timely and detail oriented manner.

• Coordinate with the team to handle customer service needs and improve processes.

• Utilize Outlook and Teams for internal communication and coordination. Requirements • Must have experience in answering inbound calls, providing a friendly and efficient service to customers.

• Proven experience in a call center customer service role is essential.

• Demonstrated skills in providing exceptional customer service, with a focus on meeting customer needs and maintaining high satisfaction levels.

• Proficiency in data entry, with a keen eye for detail and accuracy.

• Must be able to handle email correspondence professionally and efficiently, responding to customer enquiries in a timely manner.

• Experience with handling both inbound and outbound calls.

• Proficiency in Microsoft Excel is required, including the ability to create spreadsheets, use formulas, and analyze data.

• Must be proficient in Microsoft Word, with the ability to create, edit, and format documents.

• Experience in order entry, ensuring all customer orders are accurately processed.

• Must be able to schedule appointments effectively, managing multiple calendars and coordinating schedules to avoid conflicts. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .