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Applewood Retirement Living Dining Services Supervisor in AMHERST, Massachusetts

Summary Description: To provide all residents, guests and visitors with an exceptional experience while striving to exceed expectations while supervising, directing and assisting in the day-to-day operation of the department. Essential Functions: Monitors dining room and team members to ensure proper established procedures are followed. This includes, but is not limited to- proper table settings, appropriate team member uniforms, dining room sanitation, and timely service delivery. Promotes team building through hiring and training staff to ensure proper staffing levels, while working a flexible schedule when needed. Also, conducts new employee orientations and timely employee performance reviews. Works harmoniously and cooperatively within a team structure. Collaborating with co-workers while remaining positive and respectful at all times. This includes coordination of resident and guest functions, activities and promotions. Delivers quality services by performing some culinary tasks and adhering to established food safety requirements. Accurately processes resident dining services related charges in a timely fashion. Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services. Provide all customers with efficient, professional and responsive service, while communicating with honesty, integrity and respect. Seeks customer feedback through regular interactions. Qualifications Required High School diploma or equivalent 1-3 years in the hospitality field with 1 year of supervising responsibilities Preferred Experience Hospitality degree 3-5 years in the hospitality field with 2 years of supervising responsibilities