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Craig's Doors Direct Care Staff in Amherst, Massachusetts

Responsibilities Direct Care Staff monitor the facility and guests to maintain a clean, safe and peaceful environment. This includes: Greeting all visitors to the program site and directing them accordingly Answering phone, conducting phone intakes of community members seeking placement, and directing messages to appropriate staff Monitoring and documenting program activities in the daily log Maintaining accurate daily records, including writing shift summaries, and at times, incident reports Cleaning and performing site maintenance tasks in accordance with CDC guidelines, including routine cleaning of common areas and high-touch surfaces Setting up meal service, making coffee, and re-stocking the snack table Providing orientation to new guests and completing intake paperwork Conducting regular perimeter checks of facility, inside and outside Collecting and disposing of trash as needed At the congregate program: completing walk throughs of congregate room at regular intervals to monitor guest well-being, and addressing any safety hazards observed At the non-congregate program: completing nightly room checks, conducting wellness checks of guests as needed, and completing perimeter checks at required intervals to monitor guest well-being, and addressing any safety hazards observed De-escalating guest conflicts Monitoring guest smoke breaks Daily inventory checks, making sure soap and hand sanitizer is regularly filled, that masks, clean blankets, and dining ware are available, and reporting any needs to Program Manager in a timely manner Attend routine staff meetings and provide feedback to supervisors Qualifications Bilingual candidates preferred. Able to receive and follow directions Demonstrates professionalism, empathy, and discernment in all situations Able to work with diverse populations and sensitive to guests\' needs and challenges Able to problem solve on-the-spot while knowing when to bring in a supervisor Uses discretion in the handling of confidential information Collaborates with supervisors and fellow staff for the safety and success of the program Experience with de-escalation and conflict resolution Strong organizational and written skills, familiarity with navigating workplace software programs Strong verbal communication and time management skills Able to respond to health and safety emergencies and consult with supervisor when needed Communicates respectfully with Emergency Responders Able to work independently and as a team member Certification in First Aid/CPR/AED, bloodborne pathogens, and the use of Narcan. Trainings will be provided by Craig?s Doors if the candidate is not already certified. For more information and to apply: https://www.indeed.com/job/direct-care-staff-3rd-shift-11pm-7am-41308f3a2356f759

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