Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

University of Massachusetts Amherst Director of Advising and Pathway Programs - UWW in Amherst, Massachusetts

Director of Advising and Pathway Programs - UWW

Apply now ( Job no: 514084

Work type: Staff Full Time

Location: UMass Amherst

Department:Online Education


Categories: Academic Advising & Learning Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Director of Advising and Pathway Programs manages a comprehensive advising program for academic programs within University Without Walls Division. Ensures high quality advising and academic services for all students, with particular emphasis on programmatic needs for at-risk, non-declared majors, and Exploratory Pathway Program students. Leads the development and delivery of programs and services that will enhance student success, retention, and the student experience. Provides leadership for current student pathway programs and collaborates in the development of new programs. Responsive to the widely varied needs of diverse student populations and works in a high volume and fast-paced work environment.

Essential Functions

  • Leads a team of advisors providing services for students in the University Without Walls Department of Interdisciplinary Studies (UWW/IS), the Information Technology Minor Program, the Exploratory Pathways Program (EPP), the Interdisciplinary Exploratory Track, and non-degree programs.

  • Trains, mentors, supervises and evaluates professional advisors to ensure high-quality and highly responsive academic advising services.

  • Oversees and directs the Exploratory Pathway Program (EPP), which offers a gateway into UWW and selected residential programs for students:

  • Analyzes complex data sets to expand outreach and recruitment initiatives.

  • Designs, develops and implement student recruitment programming through open house events and information sessions, both in-person and online.

  • Partners with UWW admissions staff to identify and admit qualified EPP applicants.

  • Provides student support and advising to accepted and/or enrolled students.

  • Advises students in the Interdisciplinary Exploratory Track:

  • Collaborates with advisors in UWW/IS, the BDIC (the Bachelor’s Degree with Individual Concentration) and IT Minor to develop seamless curricular pathways for students.

  • Coordinates summer pathway programs:

  • Provides programmatic leadership assistance through extensive collaboration with UMass academic and student affairs departments.

  • Collaborates with University Relations and Undergraduate Admissions to develop communication/marketing plan.

  • Creates and provides updated program information to UWW website management team.

  • Manages student registrations.

  • Collaborates with academic department to identify course offerings and support First-Year Seminar faculty.

  • Independently designs and implements non-academic co-curricular programming.

  • Provides support and assistance for the Digital Ready program, hosted at the Mt. Ida campus:

  • Collaborates with administrators across multiple UMass Amherst colleges and academic departments to manage enrollment, plan events, and ensure students receive high levels of support.

  • Liaises between Digital Ready and UG admissions to determine admissibility of students.

Other Functions

  • Performs related duties as assigned or required to meet unit and University goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in Education, Advising or related field plus three (3) years of professional experience in advising or promoting student success.

  • Demonstrated capacity for supervision.

  • Demonstrated ability to work independently to organize multiple tasks and set priorities for action, in a fast-paced office environment.

  • Ability to stay abreast with a high volume and wide array of complex curricular information and academic policies and procedures.

  • Ability to collaborate, build relationships and interact with faculty, staff, students, parents and community members in a responsive, friendly, and professional manner.

  • Excellent interpersonal, oral, and written communication skills.

  • Intermediate level computer proficiency with word processing, spreadsheets, and database programs.

  • Demonstrated ability to use data analytics and associated tools to proactively identify complex patterns across student outcomes; ability to organize and evaluate the success of programming, workshops, campaigns, and communication channels.

  • Experience working with culturally diverse students with a range of academic abilities.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Familiarity with computer-based registration and academic records technology, such as Spire, Navigate, Slate, and Tableau.

  • Relevant supervisory experience.

  • Knowledge of University academic rules and regulations.

  • Previous experience at a Higher Education Institution.

Work Schedule

  • Monday – Friday 8:30 am – 5:00 pm.

  • 37.5 hours per week.

  • May be required to work some nights and weekends.

Physical Demands/Working Conditions

  • Typical office environment.

Salary Information

Level 28

PSU Salary Ranges (

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: May 9 2022 Eastern Daylight Time

Applications close: