Robert Half International Help Desk in Amherst, Massachusetts

Robert Half Technology is seeking a Help Desk specialist to partner with one of our clients in the greater Amherst, Massachusetts area on an ongoing temporary basis. The Help Desk specialist will be responsible for the following: ? Providing first level IT support to end users primarily via telephone, email, or occasionally in-person ? Courteous demeanor required in all service desk interactions ? Acting as first line of support for internal organization end-users ? Experience supporting end-users in account issues, network connectivity, mobile devices, PC and laptop issues, application troubleshooting ? Familiarity and firm understanding of how to input and track trouble tickets in a ticketing system

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 00700-9501602727

Functional Role: Help Desk/Tech Support I

Country: USA

State: MA

City: Amherst

Postal Code: 01002

Compensation: $15.00 to $18.00 per hour

Requirements: ? 2 years of IT Support experience with at least 6 months in a technical call center environment or mix of technical education and work experience. ? 6+ months of experience working in a technical call center environment ? Technical ability to troubleshoot Mac or Windows 7, 10 ? Excellent written and verbal communication skills ? Experience working in IT in an educational setting (primary, secondary, or higher ed) a plus All candidates required to undergo drug and background screenings. Applicants must also be available for a face-to-face client interview with no exceptions. Please send resumes to michael.stankiewicz@rht.com, michael(dot)stankiewicz(at)rht(dot)com.